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Food Service Supervisor

2 months ago

Elora, Ontario, Canada Tim Hortons Full time
Job Summary

We are seeking a highly motivated and experienced Food Service Supervisor to join our team at Tim Hortons. As a Food Service Supervisor, you will be responsible for leading a team of food service counter attendants and food preparers to ensure that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Team Management
    • Supervise and coordinate the activities of staff who prepare and portion food
    • Train staff in job duties, sanitation, and safety procedures
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner
  • Operations and Administration
    • Maintain records of stock, repairs, sales, and wastage
    • Prepare and submit reports as required
  • Supervision and Support
    • Supervise 3-4 people, with the potential to supervise 5-10 people
    • Provide guidance and support to staff to ensure that they have the necessary skills and knowledge to perform their duties
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • 7 months to less than 1 year of experience in a food service environment
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and make decisions quickly
    • Ability to supervise and lead a team
What We Offer
  • Support for Persons with Disabilities
    • Offers mentorship, coaching, and/or networking opportunities for persons with disabilities
    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities
  • Support for Newcomers and Refugees
    • Supports social and labour market integration of newcomers and/or refugees
    • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster
  • Support for Youth
    • Offers on-the-job training tailored to youth
    • Offers mentorship, coaching, and/or networking opportunities for youth
  • Support for Veterans
    • Offers mentorship, coaching, and/or networking opportunities for Veterans
  • Support for Indigenous People
    • Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
  • Support for Mature Workers
    • Applies hiring policies that discourage age discrimination
  • Support for Visible Minorities
    • Applies hiring policies that discourage discrimination against members of visible minorities