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Banking Advisor
2 months ago
We are seeking a highly motivated and customer-focused Banking Advisor to join our team at National Bank. As a Banking Advisor, you will play a key role in providing exceptional service to our clients, helping them achieve their financial goals, and building long-term relationships.
Key Responsibilities- Greet clients and answer their questions in a friendly and professional manner.
- Help clients use our banking applications and ATMs, ensuring they have a seamless experience.
- Listen actively to clients' needs and resolve complex situations in a timely and effective manner.
- Provide advice and offer transaction solutions for Personal Banking clients, helping them make informed decisions.
- Demonstrate the ability to build lasting business relationships, fostering trust and loyalty with clients.
- Ensure client satisfaction and engagement, exceeding their expectations at every touchpoint.
- Refer clients to specialist colleagues for their specific needs, ensuring they receive the best possible support.
- Ensure adherence to compliance and risk management rules, maintaining the highest standards of integrity and ethics.
You will be part of a dynamic and collaborative team of experts, working together to deliver exceptional results. Our team values passionate people and bold ideas, and we encourage open communication and knowledge sharing.
What We Offer- A competitive compensation package, including a generous pension plan and employee share ownership plan.
- A comprehensive health and wellness program, including flexible group insurance and employee and family assistance program.
- Preferential banking services and opportunities to get involved in community initiatives.
- A dynamic work environment and cutting-edge collaboration tools, fostering a positive employee experience.
- A college diploma (DEC) or equivalent.
- Customer service experience, inclusive attitude, and openness to diversity.
- Positive attitude and empathy for clients.
- Interest in technology and skilled in sharing knowledge.
- Ability to adapt to different situations.
French is the primary language used in this role.
