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Restaurant Operations Supervisor

2 months ago

Sherwood Park, Alberta, Canada Tim Hortons Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Tim Hortons. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and quality of service in our restaurants.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Quality Control and Assurance
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Prepare and submit reports on sales, stock, and wastage, providing valuable insights for business growth and improvement.
  • Customer Service and Relations
    • Address customers' complaints or concerns in a professional and courteous manner, ensuring that their needs are met and exceeded.
  • Administrative and Financial Tasks
    • Prepare budget and cost estimates, ensuring that financial resources are allocated effectively and efficiently.
    • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth and improvement.
Requirements
  • Secondary (high) school graduation certificate
  • 7 months to less than 1 year of experience in a related field
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong attention to detail and organizational skills