Fragrance Stylist

About the Role

We are seeking a skilled Fragrance Stylist to join our team at MAC Cosmetics. As a Fragrance Stylist, you will be responsible for creating personalized scented statements for our customers, providing exceptional customer service, and driving sales through consultative explorations.

Key Responsibilities

• Customer Service: Demonstrate a customer-centric mindset and values during all touch-points of the customer journey.
• Fragrance Expertise: Adopt, champion, and deliver Jo Malone London's Art of Gift Giving standards of excellence.
• Sales and Service: Support all efforts to reach and exceed top-line sales goals and Key Performance Indicators (KPIs) respecting and maintaining directives and selling standards.
• Relationship Building: Commit to reaching and exceeding consultative service goals designed to acquire, engage, retain, and grow customer relationships.
• Event Planning: Identify, create, and participate in special events that develop relationships and deliver top-line sales.
• Communication: Effectively connect with customers, and collaborate with coworkers and management, using excellent oral and written communication skills.
• Product Knowledge: Demonstrate, recommend, and share product point of differences to meet specific customer needs.
• Technical Skills: Embrace and use omni-channel and POS platforms with demonstrated savviness.
• Store Operations: Support store operations (including opening/closing duties), visual merchandising, and policies and procedures.
• Inventory Management: Participate in inventory accountabilities, including receiving-in, cycle counts, economizing, and loss prevention measures.
• Store Appearance: Take part and take pride in keeping your store looking immaculate, always.
• Personal Image: Maintain our high standards for grooming and personal image to deliver a classic and chic, modern and crisp first impression.

Requirements

• Luxury Retail Experience: Proven luxury and/or specialty retail store experience.
• Passion for Fragrance: Desire to join a luxury fragrance and lifestyle brand with growth opportunity.
• Excellent Communication Skills: Passionate about delivering inspirational, authentic and personalized customer service.
• Technical Skills: Excellent oral and written communication skills. Ability to perform basic math. Previous experience with retail point-of-sale software. Proficient in Microsoft office.
• Availability: Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Physical Demands: Must be able to stand and walk for length of shift. Ability to lift up to 25 lbs.