Data Retention Manager

4 weeks ago

Old Toronto, Ontario, Canada Capital One Canada Full time
About Capital One Canada

We're a leading financial institution dedicated to helping Canadians achieve their financial goals. Our commitment to innovation and customer satisfaction drives us to create modern technology solutions that simplify and humanize the world of credit cards.

Job Summary

We're seeking a highly skilled Manager of Canada Data Retention & Protection to lead our team in designing, building, managing, and enhancing our data retention and protection processes and controls. As a key member of our organization, you'll partner with cross-functional teams to ensure the highest quality data and mitigate data risks across Capital One.

Key Responsibilities
  1. Lead a team of associates in a culture of collaboration, continuous growth, and excellence in process performance.
  2. Develop and implement processes and controls that govern Canada's compliance to internal policies and procedures, and relevant regulatory requirements.
  3. Maintain knowledge of relevant data policies and procedures, and ensure documentation is up-to-date.
  4. Manage delivery of data processes by defining and implementing process improvement agendas.
  5. Evaluate the efficiency of existing data management procedures and propose improvements to achieve better business outcomes and enhance user experience.
  6. Apply various methods for process improvement to continually enhance operational effectiveness, identify root causes of issues, and manage risk.
  7. Lead stakeholder engagement efforts and utilize exceptional communication, teamwork, and influence skills to foster team alignment and drive process success.
  8. Conduct and support regular risk governance activities, including process level risk assessments, control assessments, and testing.
  9. Manage Business Continuity Planning for applicable processes.
  10. Strategic planning, demonstrating the ability to set a vision, chart a path, and execute with high impact.
Requirements
  1. Bachelor's degree.
  2. At least 5 years of experience working in process management, risk management, or data roles.
  3. At least 5 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
  4. At least 2 years of experience leading a team.
Preferred Qualifications
  1. At least 3 years of experience designing, managing, and improving processes.
  2. Experience of using Lean Six Sigma methodologies to drive continuous improvement initiatives.
  3. Familiarity with cloud-based data environments would be an advantage.
What We Offer

We're committed to diversity, inclusion, and belonging. We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged, and inclusive behaviors are embedded in everything we do. We offer a comprehensive benefits program, flexible work arrangements, and opportunities for professional growth and development.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

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