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Customer Care Team Leader

2 months ago

Sherwood Park, Alberta, Canada The UPS Store Full time
Job Overview

We are seeking a dedicated Customer Service Supervisor to oversee our customer service operations at The UPS Store. This is a permanent position with a focus on delivering exceptional service and managing a team effectively.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Working Hours: 30 hours per week
QualificationsEducation
  • Completion of secondary (high) school graduation certificate is required.
Experience
  • Minimum of 7 months to less than 1 year of relevant experience.
Key Responsibilities
  • Delegate tasks to sales personnel.
  • Authorize payment transactions.
  • Manage inventory orders and returns.
  • Establish and maintain work schedules.
  • Generate reports on sales performance and staffing issues.
  • Address and resolve customer inquiries, complaints, and supply challenges.
  • Organize and oversee inventory management.
  • Supervise and coordinate team activities.
  • Review and assign work tasks to team members.
Work Environment
  • Fast-paced and dynamic setting.
  • Ability to work under pressure and meet tight deadlines.
  • Strong attention to detail is essential.
Personal Attributes
  • Client-focused approach.
  • Highly organized and reliable.
  • Team-oriented mindset.
Support and Inclusion

We are committed to creating an inclusive workplace. Our initiatives include:

  • Providing mentorship and networking opportunities for individuals with disabilities.
  • Offering support for newcomers and refugees, including assistance with settlement needs.
  • Implementing training programs to foster a welcoming environment for diverse groups, including veterans and Indigenous peoples.
  • Encouraging the integration of youth and mature workers through tailored training and flexible work options.