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Senior Application Support Analyst

3 months ago

Longueuil, Quebec, Canada NÖORD TECHNOLOGIES Full time

Job Overview

The office oversees market expansion in North America, focusing on the USA and Canada. This role is situated in a central urban area and may involve occasional travel across the continent.

Core Responsibilities
As part of the application support division, in-depth knowledge of the products is essential. Key duties include delivering efficient and high-quality professional assistance to an expanding clientele, resolving support tickets, collaborating with development teams to rectify issues, and improving software functionality.

Key Responsibilities
  • Become a recognized expert through product familiarization
  • Manage ticket processing for the Americas, including analysis and troubleshooting
  • Identify bugs, feature requests, and user inquiries
  • Organize product demonstrations and training sessions
  • Oversee server installations and updates
  • Act as the primary technical liaison
  • Work with teams to resolve complex issues
  • Contribute to product quality and enhancements
  • Assist in resolving internal IT challenges
  • Travel occasionally for trade show preparations

Qualifications

  • Bachelor's or Master's degree in computer science, engineering, information systems, or equivalent experience
  • Proficient in Microsoft Windows Server, SQL Server, and client operating systems
  • Experience in providing international customer support
  • Knowledge of networking and Azure VM configuration
  • Ability to comprehend REST APIs
  • Strong analytical skills, multitasking capabilities, and problem-solving aptitude
  • Effective communication skills and organizational abilities