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Customer Education Specialist

2 months ago

Vancouver, British Columbia, Canada Comm100 Full time
Job Description

Company Overview

Comm100 is a leading digital customer engagement platform that enables organizations to better engage, convert, and support their customers online. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional solutions that meet the evolving needs of our clients.

Job Summary

We are seeking a highly motivated and enthusiastic Customer Education Specialist to join our dynamic Customer Success team. As a key member of our team, you will be responsible for developing and delivering high-quality learning materials and training sessions to help customers maximize the value of our platforms and products.

Key Responsibilities

  • Develop Learning Materials

Design, create, and maintain comprehensive training materials, including manuals, presentations, and online resources, tailored to different learning styles and needs.

Lead Training Sessions

Conduct engaging and informative training sessions, predominantly virtually, to ensure participants understand and effectively utilize our platforms and products.

Deliver Best Practices

Share industry best practices and practical insights to help customers achieve optimal results and improve their operational efficiency.

Ensure Customer Success

Provide support and guidance to clients from diverse industries, addressing their queries, troubleshooting issues, and ensuring they derive maximum value from our solutions.

Feedback and Improvement

Gather feedback from training sessions and customer interactions to continuously improve training content and delivery.

Collaboration

Work closely with the project team and other departments to align training objectives with project goals and customer needs.

Stay Updated

Keep up to date with the latest industry trends, product updates, and technological advancements to ensure the training materials remain relevant and effective.

Qualifications

  • Education

Bachelor's degree in a relevant field, such as Education, Information Technology, or Business.

Experience

2-5 years of experience in a training or instructional role, preferably in Tech or a related industry.

Skills

Strong spoken and written communication and presentation skills for technical writing, documentation, and training delivery.

Ability to create clear, engaging, and accessible training materials.

Proficiency in various training methods and technologies.

Excellent problem-solving skills and a customer-centric mindset.

Technical Knowledge

Familiarity with our platforms and products, or the ability to quickly learn and understand new technologies.

Interpersonal Skills

Strong teamwork and collaboration abilities, with a proactive and positive attitude.