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Technical Solutions Expert
2 months ago
Konica Minolta Business Solutions (Canada) Ltd. is a leading provider of business technology solutions, and we are seeking a highly skilled Technical Solutions Expert to support our team's technical activities.
Key Responsibilities- Support technical activities including presales, installation, project management, training, customization, and ongoing servicing of solutions.
- Initiate Proof of Concept (POC) for customer proposals and respond to RFP requests regarding solutions and KM total offerings.
- Create Statement of Work (SOW) for all solutions orders.
- Maintain relationships with customer's key technical contacts.
- Coordinate resources for product installation and training services as defined in the Statement of Work or deployment guide documentation.
- Expand KMBS Professional Services opportunities by identifying customer post-sale workflow and training requirements, and document utilizing Solutions Management System.
- Collaborate with Business Solutions Consultant on creating and/or developing Engagement letters, Site Survey, Scope of Work preparation, and integration projects, where appropriate.
- Ensure all demo room equipment, including Demo Room PC, Solutions Server, and MFP's are operating properly and pass quarterly readiness checks.
- Develop customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
- Serve as escalation point from Digital Solutions Center (DSC)/National Operations Centre (NOC) in resolving solutions issues.
- Maximize the use of remote connectivity tools for installations and servicing.
- Maintain education training standards and certifications levels in line with job requirements and advancement development plans.
- Perform other duties/projects as assigned.
- Industry Standard technical certifications preferred or equivalent experience in a related field.
- 3-5 years relevant solutions installation and support experience.
- Knowledge of Network print servers, Document management/scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third-party print manufacturer's devices.
- Strong working knowledge of industry hardware, services, and solutions offerings.
- Strong working knowledge of MAC and PC Operating Systems.
- Experience in network topology and software applications related to digital graphic systems, including Microsoft applications.
- Exposure to, and practical experience in, project management.
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. Our business technology offerings include IT Services, intelligent information management, video security solutions, and managed print services, as well as office technology and industrial and commercial print solutions.
Sustainability is a key driver for the company, and we have spent six years on the Global 100 Most Sustainable Corporations in the World list.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
