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Product Solutions Expert

3 months ago

Coquitlam, British Columbia, Canada Axalta Full time

Position Overview

The Product Solutions Expert serves as a vital technical resource for the sales team within the market. This role encompasses support for all Axalta offerings across various segments, including Premium, Mainstream, and Economy, with the aim of fostering growth and enhancing customer loyalty. The Product Solutions Expert collaborates closely with the market sales team to drive sales growth and elevate customer satisfaction. This position is remote-based in Alberta, covering Northern Alberta, and entails travel requirements of approximately 45-55%.

Key Responsibilities:

  • Develops, trains, and supports distributor personnel to address the needs of collision shop clients, particularly focusing on new product introductions, technical assistance, training opportunities, and value-added initiatives.
  • Maintains expertise in all Axalta brands, technologies, and processes to facilitate new customer installations, train and certify painters, and resolve technical challenges.
  • Organizes educational events such as refinisher meetings, lunch and learns, WOW sessions, and counter clinics to guide clients in optimizing paint and material system performance and profitability.
  • Exemplifies safety awareness consistently, emphasizing the safe application of products and the use of personal protective equipment, serving as a role model for clients.
  • Functions as a proactive team player, actively seeking opportunities to support market initiatives; collaborates effectively with the team and contributes innovative ideas during market discussions.
  • Engages in ongoing training and assessments for all Axalta brands and technologies, ensuring compliance with certification requirements.
  • Utilizes Axalta's paint and material account management tools to support key accounts and reinforce the technical support network with shop personnel.
  • Manages overall selling expenses within the designated budget.
  • Stays informed about industry trends and association activities.
  • Promotes teamwork with peers and other resources to meet customer needs and document progress.
  • Maintains a flexible schedule and demonstrates a willingness to travel.

Job Requirements:

  • High School Diploma preferred.
  • A minimum of 5 years of industry experience.
  • Valid Driver's License required.
  • Proficient in computer applications, including e-mail, Word, Excel, and PowerPoint.
  • Acts with a strong sense of urgency and effectively prioritizes tasks.
  • Possesses a solid understanding of body shop operations and application equipment.
  • Demonstrates effective written, oral communication, and presentation skills.
  • Exhibits strong problem-solving, time management, and communication abilities.
  • Ability to collaborate effectively as a contributing member of a high-performance sales team.
  • Capable of selling, influencing, and negotiating with clients.
  • Good interpersonal skills and respect for diversity.
  • Self-motivated and able to perform effectively with minimal supervision.
  • Presents oneself professionally at all organizational levels.
  • Business acumen and a strong customer focus.
  • Ability to network effectively both internally and with clients.
  • Active listening skills and the ability to interpret customer needs.

About Axalta:

Axalta has consistently led the coatings industry by investing in innovative solutions. We develop technologies that protect our customers' products from challenges such as heat, light, corrosion, abrasion, moisture, and chemicals, while also enhancing aesthetics with vibrant finishes. Our extensive and evolving portfolio of brands plays a crucial role in modernizing global infrastructure and supporting the next generation of electric and autonomous vehicles.

Axalta operates in two segments: Performance Coatings and Mobility Coatings, serving four end markets: Refinish, Industrial, Light Vehicle, and Commercial Vehicle, across North America, EMEA, Latin America, and Asia-Pacific. Our diverse global presence enables us to deliver solutions in over 140 countries and coat 30 million vehicles annually. We are committed to sustainability, with an ambitious goal of achieving carbon neutrality by 2040, alongside ten other initiatives, and we take pride in partnering with our customers to optimize their operations and reach their objectives.