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Operations Manager
2 months ago
We are seeking an experienced Operations Manager to join our team at Handyman Connection of Metro Vancouver, BC. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our company, ensuring that our customers receive exceptional service and that our business runs smoothly.
Key Responsibilities:- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations, plan, monitor, appraise, and review job contributions for employees and contractors
- Estimate materials and labor, prepare proposals, and use pricing techniques
- Analyze data, sales, and profit on Excel, and prepare monthly reports
- Understand tax calculations, WCB, and collection of remittance for employees
- Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances, and initiate corrective actions
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, and complying with legal regulations
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
- Manage staff and contractor levels, wages, hours, and contract labor to revenues
- Responsible for all department managers and supervisors, with review and approval responsibility for all operations employees and contractors
- Run a safe, injury-free workplace
- Manage relationships with key operations vendors and contractors
- Review and approve all operational invoices and ensure they are submitted for payment
- Serve as the primary point of contact for customer issues related to equipment quality, customer service, or accidents and mishaps on-site
- Clear and effective communication skills to satisfy duties for a various range of clients, craftsmen, and contractors
- Ability to conduct interviews, negotiate, and liaise effectively with clients and contractors
- Fluent to advanced English proficiency
- Bachelor's Degree (preferred) or a technical certification related to construction, service maintenance of buildings
- Effective numerical literacy
- 8-hour shift, Monday to Friday
- Occasionally weekends
- Job Types: Full-time, Permanent
- Repair and renovation: 2 years (preferred)
All necessary Covid-19 precautions are in place in the office and remote work locations where jobs are carried out.
COVID-19 precaution(s):
- Remote interview process
- Received double vaccination to be eligible for work
- Wearing masks during site visits to be eligible for work
- Wearing masks at the office is not mandatory due to having no interaction with clients at the office
