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Bilingual Customer Service Representative

2 months ago

Markham, Ontario, Canada Parsons Corporation Full time

Job Summary

We are seeking a highly skilled and bilingual customer service professional to join our team at Parsons Corporation. As a Bilingual English/Spanish Customer Service Agent, you will be responsible for providing exceptional customer satisfaction in a fast-paced contact center environment.

Key Responsibilities

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and timely information to customers regarding our products and services.
  • Work collaboratively with internal teams to resolve customer complaints and issues.
  • Meet or exceed customer satisfaction targets and service level agreements.
  • Participate in ongoing training and development to improve customer service skills and knowledge.

Requirements

  • Excellent written and verbal communication skills in both English and Spanish.
  • Minimum 2 years of customer service experience in a contact center environment.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • High school diploma or equivalent required; post-secondary degree or diploma preferred.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading company in the industry.

Parsons Corporation

Parsons is a leading provider of technical services and solutions to the defense, intelligence, and critical infrastructure markets. We are committed to delivering innovative and effective solutions that meet the needs of our customers.