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Database Officer
2 months ago
The Children's Aid Foundation of Canada is seeking a highly skilled Database Officer to join our Finance and Database Team. As a key member of our team, you will play a critical role in maintaining the integrity and functionality of our fundraising database, Raiser's Edge NXT.
Key Responsibilities- Ensure data integrity and accuracy in Raiser's Edge NXT, including data analytics, reporting, and data flow to other critical systems.
- Update, maintain, and manage Raiser's Edge by accurately inputting donor information and processing all donations received through various giving mechanisms.
- Prepare tax receipts, thank you letters, pledge reminders, and business acknowledgements in accordance with Foundation policies and CRA requirements.
- Provide special handling and follow-up of non-routine donations, including in-kind gifts, credit card donations, and special letters.
- Generate reports, including creating queries and exports using Raiser's Edge, to support fundraising efforts.
- Prepare data files for mailing selections and work with the Development Support Coordinator to develop specific profiles and reports for fundraising meetings and calls.
- Maintain data integrity and reliability by conducting regular data audits to identify and rectify discrepancies.
- Ensure timely and accurate responses to donor and prospect inquiries, recording all pertinent information.
- Create and maintain user-friendly reports and dashboards using Raiser's Edge NXT and Excel to facilitate data-driven decision-making.
- Organize and participate in training sessions to enhance team members' data-related skills and knowledge.
- Communicate effectively with colleagues to gather necessary information and resolve data-related queries.
- Assist the Senior Manager, Database with other administrative tasks and projects as needed to contribute to the overall success of fundraising initiatives.
- A minimum of 2 years' experience in database administration and data entry, using Blackbaud products, including Raiser's Edge 7 or Raiser's Edge NXT.
- bCRE-Pro Blackbaud Certification in Raiser's Edge is an asset.
- Advanced data entry, maintenance, and database administration skills, including global changes, importing, mail segmenting.
- Experience using online donation platforms, specifically Engaging Networks, is preferred.
- Familiarity with import tools in Raiser's Edge, specifically JMG Software, is an asset.
- Experience using 3rd-party payment portals, such as iATS, Benevity, and United Way, is an asset.
- Strong knowledge of CRA tax receipting guidelines.
- Excellent interpersonal and organizational skills.
- Exceptional verbal and written communication skills.
- Strong attention to detail.
- Advanced skills in MS-Word, MS-Excel, MS-PowerPoint, and calendar.
