Overnight Shift Manager

6 days ago

Vancouver, British Columbia, Canada Marriott International Full time

Job Summary

We are seeking a highly skilled and experienced Overnight Supervisor to join our team at Marriott International. As an Overnight Supervisor, you will be responsible for ensuring the smooth operation of our hotel during nighttime hours, providing exceptional guest service, and leading a team of staff members.

Key Responsibilities

  • Assist staff with expediting problem payments and resolving guest-related issues
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing and activating room keys
  • Manage all payment types, including room charges, cash, checks, debit, and credit
  • Set up accurate accounts for each guest upon check-in, including separate room, tax, and incidentals
  • Anticipate sold-out situations and obtain alternative accommodations when necessary
  • Block rooms in the computer and identify designated requirements and requests
  • Coordinate with Housekeeping to track readiness of rooms for check-in
  • Review shift logs and document pertinent information in logbooks
  • Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications

Leadership and Team Management

  • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
  • Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
  • Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications

Requirements

  • High school diploma or equivalent
  • At least 1 year of related work experience
  • No supervisory experience required
  • License or certification not required

Marriott International is an Equal Opportunity Employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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