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Pharmacy Experience Specialist

1 month ago

Brampton, Ontario, Canada Pillway Full time

{"h1": "Pharmacy Experience Specialist", "p": "At Pillway, we are seeking a dedicated and innovative Pharmacy Experience Specialist to join our team in Brampton, Ontario. This role is designed for a passionate individual who aims to redefine and elevate the patient experience within the pharmacy sector. The ideal candidate will be instrumental in facilitating a welcoming onboarding process, guiding patients through their prescription transfer, and ensuring all interactions are informative, empathetic, and aligned with our commitment to exceptional service.", "ul": [{"li": "Enhance patient onboarding by conducting engaging and informative sessions, clearly outlining our services and the benefits of transferring prescriptions to Pillway Pharmacy."}, {"li": "Verify patient information and prescription details through meticulous verification calls, providing reassurance and support throughout the process."}, {"li": "Serve as the primary point of contact for patient inquiries across digital platforms, delivering timely and empathetic solutions to foster high patient satisfaction."}, {"li": "Communicate the unique advantages of choosing Pillway Pharmacy, helping patients understand how our services can cater to their healthcare needs effectively."}, {"li": "Offer comprehensive support during the prescription transfer process, addressing concerns to ensure a smooth and hassle-free experience for patients."}, {"li": "Actively seek and utilize patient feedback to drive continuous improvements in our service delivery."}], "h2": "Qualifications", "ul": [{"li": "Proven customer service experience, preferably within a healthcare or pharmacy environment."}, {"li": "Exceptional communication skills, capable of explaining complex information in a clear and empathetic manner."}, {"li": "A patient-first approach, characterized by a deep understanding of and empathy for patient needs."}, {"li": "Adaptability in learning and using new technologies, with the majority of patient interactions occurring online."}, {"li": "Familiarity with Kroll Pharmacy Management System (PMS) is desirable, not required."}, {"li": "Proficiency in using customer service platforms and technologies."}, {"li": "Strong commitment to patient privacy and adherence to PHIPA guidelines."}], "h3": "Why Work With Pillway?", "p": "Joining Pillway means becoming part of a pioneering team dedicated to revolutionizing digital pharmacy in Canada. Here's why you should consider us:", "ul": [{"li": "Competitive benefits and compensation: We offer market-aligned salaries, comprehensive health benefits, and the potential for participation in our Employee Stock Option Plan over time."}, {"li": "Flexible work environment: Our culture thrives on flexibility, allowing you to balance work and personal life seamlessly."}, {"li": "Inclusive and dynamic culture: Be part of a great workplace culture that values diversity, innovation, and teamwork."}], "h3": "Interview Process", "ol": [{"li": "Initial screening: Shortlisted candidates will be contacted by our COO for the first interview."}, {"li": "Cross-functional team interview: Engage with various team members across the organization to ensure a mutual fit."}, {"li": "Final steps: The ideal candidate will be selected after a comprehensive review. We are an equal opportunity employer and will reach out to those who best fit the qualifications for this role."}]