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Account Management Specialist

2 months ago

Edmonton, Alberta, Canada KEEN Creative Full time
Account Director

KEEN Creative is a full-service strategic marketing agency based in Edmonton, Alberta, Canada, with over 20 years of experience in delivering tailored communication solutions that make a difference.

Our diverse team includes digital marketers, graphic designers, web developers, photographers, and videographers, all driven by a shared passion for creativity and excellence.

We proudly serve a wide range of clients, from startups to large public sector organizations across North America, with a focus on building meaningful brands fueled by passion and purpose.

As a strategic marketing partner, our goal is to deliver exceptional work that drives tangible results and shapes communities.

Key Responsibilities:

  • Lead the execution of complex strategic projects and campaigns aligned to client objectives and agency standards.
  • Build and maintain strategic relationships with key clients, serving as a trusted advisor.
  • Mentor and develop the account team through collaboration and training opportunities.
  • Stay updated on industry trends and best practices in marketing and agency strategies.
  • Provide administrative and project management support to our marketing, creative, and web teams.
  • Manage and schedule projects to maintain an efficient workflow.
  • Act as a liaison between the client and KEEN's finance team to set up billing information and provide regular updates for invoicing purposes.
  • Send regular project updates to clients regarding scope, timelines, and budget.
  • Communicate with clients to understand their goals, collect their feedback, and help update project details.
  • Management and tracking of brand and marketing assets & inventory.
  • Coordinate project timelines and resources based on the scope and team capacity and project milestones.

Requirements:

  • Bachelor's degree in marketing, communications, business, or a related field.
  • Minimum of 5-7 years of experience in client services or account management within a marketing agency or in account management.
  • Proven track record of managing complex client accounts and campaigns.
  • Deep understanding of marketing channels and best practices.

What We Offer:

  • Paid vacation, sick days, and flex days, as well as additional time off during the December holiday break.
  • Employee group health benefits plan (including health and dental).

Please note this is a primarily IN OFFICE position, in Edmonton, Alberta.