Assistant Store Manager
2 months ago
About PVH
PVH is a leading global apparel company that designs, markets, and distributes branded clothing, footwear, and accessories. We are committed to delivering exceptional customer experiences and driving business results.
Job Summary
The Assistant Store Manager is a key member of our store team, responsible for leading the sales floor and driving business results. This role requires a strong leader who can motivate and inspire associates to achieve sales goals and uphold brand standards.
Key Responsibilities
- Customer Experience
- Lead the effort to greet and offer assistance to every customer; provide real-time coaching to associates.
- Encourage and help associates maintain an in-depth knowledge of product and promotions to help explain value and build brand loyalty.
- Partner with the Store Manager to make decisions that support brand standards, customer service expectations, and connect the store's goals to the larger business objectives.
- Prioritize delivering an exceptional customer experience throughout the store and always place our customer first; quickly resolve customer concerns while exceeding their expectations.
- Commitment to Efficiency
- Lead merchandising execution, filling in based on sell-through and collaborating with the Store Manager on new arrival merchandising decisions.
- Enforce all company tools, policies, and procedures; provide loss prevention training and coach associates to maintain awareness and report concerns.
- Create and maintain schedules to support payroll strategies and budgets; assist in the oversight of expenses and inventory.
- Assist with business analysis and planning; convey opportunities and customer feedback to the Store Manager.
- Associate Morale
- Recruit and on-board top talent to ensure a best-in-class team; evaluate current talent and provide observations to Store Manager.
- Motivate and inspire associates to achieve sales goals and uphold brand standards; model expectations, recognize outstanding performance, and assist in the coaching and development of associates.
- Demonstrate a sense of pride, commitment, and passion for the brand and our customers; treat customers and store team professionally, courteously, and respectfully.
- Celebrate and embrace individuality, inclusion, and partnership; build relationships and seek out feedback for continuous self-development.
- Champion innovation and change, support company initiatives, and reinforce a continuous improvement environment.
Qualifications
- Minimum of 1 year of retail store management experience required.
- Bachelor's/Associate degree preferred; high school diploma/equivalent required.
- Flexible schedule required including nights, weekends, and overnight shifts; some travel may be requested.
- Excellent communication and time management skills.
- Ability to walk, stand, bend, reach, and squat for prolonged periods, and carry up to 20 pounds.
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