Customer Experience Associate-Future Opportunities
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.
Key Responsibilities:
- Provide exceptional customer service and support to our customers, responding to their needs and concerns in a timely and professional manner.
- Complete a range of financial transactions, including deposits, withdrawals, and bill payments, in an accurate and efficient manner.
- Assist with responding and resolving customer concerns, escalating when necessary.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Support the achievement of business objectives by supporting advice goals and promoting products, advice, services, and banking capabilities.
- Contribute to business objectives for Operational Excellence and support the timely and accurate completion of business processes and procedures.
- Escalate non-standard or high-risk transactions/activities as necessary and support and participate in process improvement opportunities.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities and be knowledgeable of and comply with Bank Code of Conduct.
Requirements:
- High School diploma and/or 1+ years of relevant experience.
- Post-Secondary or Undergraduate degree (in related field) preferred.
About TD:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. Our purpose is to enrich the lives of our customers, communities, and colleagues.
Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Colleague Development:
We are committed to providing the support our colleagues need to thrive both at work and at home. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
Training & Onboarding:
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Language Requirement:
Ce poste n'exige pas la maîtrise d'une langue autre que le français.
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