Customer Success Manager

2 months ago

Winnipeg, Manitoba, Canada Xerox Full time
About the Role

Xerox is seeking a highly skilled Customer Success Manager to join our team. As a key member of our Presales & Implementation department, you will be responsible for nurturing client relationships, enhancing customer satisfaction, and spearheading our customer success initiatives.

Key Responsibilities
  • Maintain and elevate client relations by fostering strong, beneficial relationships that are built to last.
  • Partner closely with a designated virtual technology strategy advisor to deliver strategic insights and craft yearly Managed Services roadmaps that support client business goals.
  • Liaise with various team units to ensure clients receive a unified and exceptional service experience across all touchpoints.
  • Engage with technical and sales teams to comprehend client-specific technical issues and collaborate on the development and sale of tailored solutions.
  • Administer and monitor client agreements and service contracts, managing timely updates, renewals, and adjustments in terms and pricing as necessary.
  • Keep client interactions, opportunities, sales engagement, and communications fully updated in the services platform.
  • Stay ahead with the latest offerings in business technology for the mid-market segment, especially focusing on comprehensive tech solutions and their pricing models.
  • Serve as the immediate contact for resolving any issues related to services or billing encountered by clients.
Critical Success Factors
  • Strong leadership and team development skills.
  • Deep understanding of customer relationship management.
  • Strategic thinking in customer engagement and growth.
Experience Requirements
  • Minimum of 5 years experience in customer success, customer service, technical or account management roles within the IT, Managed Services, or related industries.
  • Proven track record of managing and scaling customer success teams to achieve exceptional customer satisfaction and retention rates.
  • Familiarity with customer relationship management software and tools is essential for managing customer interactions and data analysis.
  • Demonstrated ability to develop and implement successful customer success strategies and initiatives that drive customer engagement and growth.
  • Experience in handling customer escalations, feedback, and turning customer insights into actionable improvement strategies.
  • History of working closely with sales, marketing, IT, and operations teams to ensure a seamless customer experience and to identify opportunities for customer growth and retention.
  • Strong analytical skills with experience in measuring and improving customer success metrics and KPIs.
  • Experience in hiring, training, and mentoring customer success professionals, with a focus on building a high-performance team culture.
Preferred Qualifications
  • Certifications or advanced training in customer success management, project management, or related fields.
  • Experience in the managed services provider (MSP) sector or a similar fast-paced tech environment.

  • Customer Success Manager

    1 month ago

    Winnipeg, Manitoba, Canada Xerox Full time

    About the RoleXerox is seeking a highly skilled Customer Success Manager to join our team. As a key member of our client engagement strategy, you will be responsible for nurturing our client relationships, enhancing customer satisfaction, and spearheading our customer success initiatives.Key ResponsibilitiesMaintain and elevate client relations by fostering...

  • Customer Success Manager

    1 month ago

    Winnipeg, Manitoba, Canada Xerox Full time

    About the RoleXerox is seeking a highly skilled Customer Success Manager to join our team. As a key member of our client engagement strategy, you will be responsible for nurturing our client relationships, enhancing customer satisfaction, and spearheading our customer success initiatives.Key ResponsibilitiesMaintain and elevate client relations by fostering...

  • Customer Success Manager

    2 weeks ago

    Winnipeg, Manitoba, Canada Xerox Full time

    About the RoleXerox is seeking a skilled Customer Success Manager to join our team. As a key member of our Presales and Implementation department, you will be responsible for nurturing client relationships, enhancing customer satisfaction, and spearheading customer success initiatives.Key Responsibilities:Maintain and elevate client relations by fostering...

  • Customer Success Manager

    2 months ago

    Winnipeg, Manitoba, Canada Xerox Full time

    About XeroxXerox is a leading provider of business process and document management solutions. For over 100 years, we have been redefining the workplace experience by harnessing our leadership position in office and production print technology, expanding into software and services to sustainably power today's workforce.Job SummaryThe Customer Success Manager...

  • Customer Success Manager

    2 months ago

    Winnipeg, Manitoba, Canada Xerox Full time

    About XeroxXerox is a leading provider of business process and document management solutions. For over 100 years, we have been redefining the workplace experience by harnessing our leadership position in office and production print technology, expanding into software and services to sustainably power today's workforce.Job SummaryThe Customer Success Manager...

  • Virtual Customer Success Manager

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Customer Success Manager OpportunityWe are seeking a highly skilled Customer Success Manager to provide exceptional service and support to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Deliver outstanding customer service and support to clientsRespond to inquiries, resolve customer issues, and provide product informationDevelop and...

  • Virtual Customer Success Manager

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Customer Success Manager OpportunityWe are seeking a highly skilled Customer Success Manager to provide exceptional service and support to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Deliver outstanding customer service and support to clientsRespond to inquiries, resolve customer issues, and provide product informationDevelop and...

  • Customer Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Customer Success Manager OpportunityWe are seeking a skilled Customer Success Manager to provide exceptional service and support to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Deliver outstanding customer service and support to clientsRespond to inquiries, resolve customer issues, and provide product informationDevelop and maintain...

  • Customer Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Customer Success Manager OpportunityWe are seeking a skilled Customer Success Manager to provide exceptional service and support to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Deliver outstanding customer service and support to clientsRespond to inquiries, resolve customer issues, and provide product informationDevelop and maintain...

  • Customer Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Virtual Customer Success Manager to provide exceptional customer service and support to our clients. The ideal candidate will possess a Bachelor's degree in Business Administration or a related field, along with a minimum of 3 years of experience in customer service and/or customer success. Key responsibilities...

  • Customer Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    BeBee Professionals is seeking a skilled Virtual Customer Success Manager to provide exceptional customer service and support to our clients. The ideal candidate will possess a Bachelor's degree in Business Administration or a related field, along with a minimum of 3 years of experience in customer service and/or customer success. Key responsibilities...

  • Customer Success Professional

    2 weeks ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    We are seeking a highly skilled Customer Success Professional to provide exceptional customer service and support to our clients at beBee Professionals in Winnipeg. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, as well as a minimum of 3 years of experience in customer service and/or customer success. The...

  • Client Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Client Success Specialist to provide exceptional customer service to our clients. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and a minimum of two years of experience in customer service or a related field. The successful candidate will be responsible for responding to...

  • Client Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    BeBee Professionals is seeking a Client Success Specialist to provide exceptional customer service to our clients. The ideal candidate will have a Bachelor's degree in Business Administration or a related field, and a minimum of two years of experience in customer service or a related field. The successful candidate will be responsible for responding to...

  • Client Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Client Success Specialist OpportunityWe are seeking a highly skilled Client Success Specialist to provide exceptional customer service to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide technical support and guidance to clients to ensure their...

  • Client Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Client Success Specialist OpportunityWe are seeking a highly skilled Client Success Specialist to provide exceptional customer service to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide technical support and guidance to clients to ensure their...

  • Client Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Client Success Specialist OpportunityWe are seeking a highly skilled Client Success Specialist to provide exceptional customer service to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide technical support and guidance to clients to ensure their...

  • Client Success Professional

    2 months ago

    Winnipeg, Manitoba, Canada beBee Professionals Full time

    Client Success Specialist OpportunityWe are seeking a highly skilled Client Success Specialist to provide exceptional customer service to our clients at beBee Professionals in Winnipeg.Key Responsibilities:Respond to customer inquiries and resolve complaints in a timely and professional manner.Provide technical support and guidance to clients to ensure their...

  • Customer Service Manager

    3 weeks ago

    Winnipeg, Manitoba, Canada NFI Parts Full time

    Job Title: Customer Service SpecialistNFI Parts is a leading provider of parts, technical publications, training, and support for buses and motor coaches. We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment.Key Responsibilities:Strategic Oversight:Lead and balance team workloads to ensure efficient assignment...

  • Customer Service Manager

    3 weeks ago

    Winnipeg, Manitoba, Canada NFI Parts Full time

    Job Title: Customer Service SpecialistNFI Parts is a leading provider of parts, technical publications, training, and support for buses and motor coaches. We are seeking a skilled Customer Service Specialist to lead and enhance our Metro business segment.Key Responsibilities:Strategic Oversight:Lead and balance team workloads to ensure efficient assignment...