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Technical Superintendent

2 months ago

Town of Hinton, Canada Mondi Full time
About the Role

This is a pivotal position within Mondi, responsible for ensuring the highest standards of quality in our mill operations. The successful candidate will lead and coordinate various quality-related functions, overseeing laboratory operations, managing customer relations, and driving continuous improvement initiatives to enhance product quality.

Key Responsibilities
  1. Leadership & Supervision
    1. Direct the lab supervisor and quality engineer
    2. Ensure the lab personnel are competent and well-trained.
  2. Quality Assurance
    1. Ensure the lab meets diagnostic, process, and quality testing needs.
    2. Act as the voice of the customer, attending to customer complaints and participating in product development discussions.
    3. Implement and enhance quality assurance techniques such as problem solving to ensure product and process excellence.
    4. Administer the Management of Change (MOC) process and software.
    5. Oversee and ensure compliance with ISO 9000 standards.
  3. Sales System Ownership
    1. Own the Pulp Sales System (PSS) and be the main contact for any quality-related changes.
    2. Understand the platform and determine and set up required reports.
  4. Customer Engagement
    1. Organize and lead regular customer/sales/transportation meetings, highlighting and addressing customer feedback.
  5. Internal Quality Meetings
    1. Manage a weekly internal customer quality meeting, tracking action items for quality improvement.
    2. Facilitate customer focus group meetings to gather insights and feedback.
  6. Innovation & Technology
    1. Stay relevant with new technology and innovation in the industry
    2. Lead the Scientific Research and Experimental Development Program (SRED).
    3. Maintain a tracker for trials and conduct monthly meetings to discuss upcoming trials and ensure proper documentation
  7. Chip Quality Program
    1. Lead the Chip Quality program and collaborate with the Fibre Manager.
  8. New Sack Kraft Paper Machine
    1. Implement quality testing and processes for a new sack kraft paper machine scheduled to be built.
    2. Collaborate with relevant stakeholders to ensure seamless integration of quality standards into the new machine's development.
Requirements
  1. Bachelor's degree in Science or Engineering.
  2. Experience in an industrial environment, preferably in a pulp mill
  3. Proven experience in a quality management or technical leadership role.
  4. Strong understanding of laboratory operations and quality control processes.
  5. Excellent communication and leadership skills.
  6. Ability to analyze data and drive continuous improvement initiatives.
About Mondi

Mondi is a leading global packaging and paper group, driven by a passion to create innovative packaging and paper solutions that make a meaningful difference in the lives of people and businesses. We strive to create a culture that inspires our people to reach their full potential, and our people are what drives our passion for performance.