Head of Client Account Management
3 months ago
Position Overview
The Director of Client Account Management will be responsible for fostering and nurturing relationships with key stakeholders and operational teams within our client organizations.
Key Responsibilities:
- Establish and maintain strong relationships with critical decision-makers and operational personnel at client firms.
- Oversee client interactions and serve as the primary escalation point for any client inquiries.
- Manage incidents and errors comprehensively, ensuring timely resolution.
- Ensure high levels of client satisfaction and retention through proactive engagement.
- Monitor and manage client-specific Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) compliance by operational teams.
- Conduct monthly service review meetings with clients, presenting SLA and KPI performance data.
- Engage in client Due Diligence Questionnaires (DDQs) and oversee periodic due diligence assessments.
- Assess client performance using a RAG (Red, Amber, Green) rating system and escalate issues to senior management as necessary.
- Analyze client profitability and develop strategies for account growth.
- Collaborate with operational teams to ensure effective workforce planning and adherence to operational standards.
- Identify and pursue cross-selling opportunities where relevant, and participate in Requests for Proposals (RFPs) or other business development initiatives.
- Lead commercial discussions with clients, serving as the initial contact for new product introductions and service offerings.
- Contribute to global initiatives aimed at enhancing client-related projects in collaboration with operational teams.
Qualifications:
- A Bachelor's degree or higher in a relevant discipline.
- A minimum of 10 years of experience in fund administration or asset management, with a focus on managing client relationships and delivering exceptional service.
- Proven leadership skills with the ability to effectively guide a team of accounting professionals.
- Strong business acumen and a deep understanding of the fund administration sector, including profitability drivers.
- Exceptional client service skills, capable of meeting the needs of a complex and demanding client base while balancing organizational interests.
- Proficient in Microsoft Office applications.
- Comprehensive knowledge of the fund administration industry, including various fund structures, fee calculations, and financial documentation.
- Strong problem-solving abilities and innovative thinking to address complex challenges.
- Familiarity with fund administration software such as Geneva, Investran, Yardi, and Mantra is advantageous but not essential.
-
Head of Client Account Management
3 months ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timePosition OverviewThe Director of Client Account Management is responsible for fostering and nurturing relationships with key stakeholders and operational teams within our client organizations.Key Responsibilities:Establish and maintain strong connections with decision-makers and operational personnel at client firms.Oversee client relationships, serving as...
-
Head of Client Account Management
1 month ago
Halifax, Nova Scotia, Canada Mufg Investorservices Full timePosition OverviewThe Director of Client Account Management is responsible for fostering and nurturing relationships with key stakeholders and operational teams within our client organizations.Key Responsibilities:Establish and maintain strong connections with decision-makers and operational personnel at client firms.Oversee client relationships, serving as...
-
Client Account Management Director
2 weeks ago
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout the RoleMUFG Investor Services is seeking a highly skilled Client Account Management Director to join our team. The successful candidate will be responsible for managing client relationships and providing exceptional service to our clients.Key ResponsibilitiesDevelop and maintain strong relationships with key decision makers and operations staff at our...
-
Head Cashier
3 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierJob Summary:We are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a Head Cashier, you will be responsible for managing the cash register, handling customer transactions, and supervising the sales floor.Key Responsibilities:Manage the cash register and handle...
-
Head Cashier
3 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierJob Summary: We are seeking a highly organized and efficient Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a Head Cashier, you will be responsible for overseeing the cash handling process, managing sales staff, and maintaining a fast-paced environment.Key Responsibilities:Assign sales workers to dutiesHire and...
-
Head Cashier
3 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierJob Summary: We are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a Head Cashier, you will be responsible for overseeing the cash handling process, managing sales staff, and maintaining a fast-paced environment.Key Responsibilities:Assign sales workers to duties...
-
Head Chef
3 weeks ago
Halifax, Nova Scotia, Canada THAI EXPRESS Full timeJob Title: Head ChefTHAI EXPRESS is seeking a highly skilled and experienced Head Chef to join our team. As a Head Chef, you will be responsible for leading our culinary team and ensuring that our dishes are prepared to the highest standards.Key Responsibilities:Lead and manage the culinary team to achieve exceptional food quality and presentation.Develop...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a key member of our sales floor team, you will be responsible for ensuring a seamless customer experience while maintaining accurate cash handling and inventory management.Key Responsibilities:Assign sales...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a key member of our sales floor team, you will be responsible for ensuring seamless customer service and efficient cash handling operations.Key Responsibilities:Assign sales workers to duties and oversee their...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a key member of our sales floor team, you will be responsible for ensuring seamless customer service and efficient cash handling operations.Key Responsibilities:Assign sales workers to duties and oversee their...
-
Head Cashier
3 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeWe are seeking a skilled Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a Head Cashier, you will be responsible for overseeing the cash handling process, managing sales staff, and ensuring a smooth customer experience.Key Responsibilities:Assign sales workers to duties and manage their performanceHire and train or arrange for training...
-
Head Chef
3 days ago
Halifax, Nova Scotia, Canada The Feasts - Best Food & Drinks Full timeAt The Feasts - Best Food & Drinks, we are seeking a highly skilled and experienced Head Chef to lead our kitchen operations.The ideal candidate will have a strong background in restaurant management and culinary arts, with a proven track record of success in preparing and cooking high-quality meals.We offer a competitive salary of $65,000 - $85,000 per...
-
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout MUFG Investor ServicesMUFG Investor Services is a leading provider of asset servicing solutions to the global investment management industry. With a diverse and dynamic network of offices across the globe, we offer challenging and rewarding careers that provide continuous learning and development, collaborative team work environments, and exposure to a...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant.Key Responsibilities:Assign sales workers to duties and ensure efficient workflowHire and train staff, or arrange for training, to maintain high standards of customer serviceEstablish and manage work schedules to...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada OCO MART Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at OCO MART.Key Responsibilities:Prepare and manage sales reports, including sales volumes and merchandising dataResolve customer complaints and supply shortages in a timely and professional mannerSupervise and coordinate the activities of cashiers and...
-
Halifax, Nova Scotia, Canada MUFG Investor Services Full timeAbout the RoleMUFG Investor Services is seeking a highly skilled Senior Associate Director, Client Account Management to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional client service and driving business growth through strategic account management.Key ResponsibilitiesDevelop and maintain strong...
-
Head Chef
3 weeks ago
Halifax, Nova Scotia, Canada Asia Full timeJob SummaryWe are seeking a skilled and experienced Head Chef to join our team at Asia. As a key member of our culinary team, you will be responsible for planning and preparing high-quality meals, managing kitchen operations, and ensuring a safe and healthy work environment.Key ResponsibilitiesPlan and prepare menus, estimate food requirements, and...
-
Account Manager
4 months ago
Halifax, Nova Scotia, Canada O'Regan Motors Limited Full timeO'Regan's Automotive Group is Atlantic Canada's most progressive vehicle leasing organization. We supply all vehicle makes and models to individuals and businesses. We are currently seeking an Account Manager who wants to invest in their future to grow a superior business base and reap above average rewards.Qualifications: Minimum 3 years outside sales...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a key member of our front-of-house staff, you will be responsible for ensuring seamless customer service and efficient cash handling.Key Responsibilities:Cash Handling: Manage cash, process transactions, and...
-
Head Cashier
4 weeks ago
Halifax, Nova Scotia, Canada Young Pocha Korean BBQ Restaurant Full timeJob Title: Head CashierWe are seeking a highly organized and detail-oriented Head Cashier to join our team at Young Pocha Korean BBQ Restaurant. As a key member of our front-of-house staff, you will be responsible for ensuring seamless customer service and efficient cash handling.Key Responsibilities:Cash Handling: Manage cash, process transactions, and...