Training Program Manager

1 month ago

Montreal, Quebec, Canada Lightspeed Full time

About the Role

We are seeking a highly skilled Learning Experience Specialist to join our team at Lightspeed. As a key member of our Learning & Leadership Development team, you will play a critical role in designing and delivering engaging learning solutions that meet the needs of our employees.

Key Responsibilities

  • Collaborate with internal stakeholders to identify skill gaps and create effective learning experiences that meet professional standards in instructional design and adult learning principles.
  • Project manage each learning solution through the design lifecycle from scoping, research and analysis, design, development, testing, and launch.
  • Ensure projects meet agreed upon requirements and deadlines.
  • Develop or curate asynchronous learning solutions, consisting of E-Learning courses, video tutorials, and job aids, leveraging multiple tools.
  • Strive for learning design approaches that not only meet desired stakeholders' needs but also are scalable for growth as we rapidly shift and change as an organization.
  • Ensure learning solutions incorporate best practices in adult learning theory by monitoring and practicing the latest trends and techniques in adult learning and incorporating them into course design and delivery.
  • Support the administration and maintenance of the LMS, inclusive of uploading, disseminating, tracking, and updating of E-Learning solutions.
  • Manage testing and quality control of all E-Learning assets throughout the development process to ensure high quality, client-ready deliverables.
  • Occasional facilitation/support of Instructor-led training events.

Requirements

  • 3-5 years of proven experience with designing, developing, implementing, and/or administering training/learning programs.
  • Bachelor's degree in Learning Experience Design, Education, Communication, Organizational Design, Psychology, Human Resources, or equivalent curriculum that focuses on learning or equivalent experience.
  • Experience designing and developing asynchronous learning solutions (portfolio with work samples preferred).
  • Knowledge of Instructional Systems Design Methodology, Adult Learning Theory, Levels of Evaluation.
  • Knowledge of industry standard technologies (e.g., virtual learning platforms, LMS, E-Learning authoring tools, graphics programs, LinkedIn Learning).
  • Experience with audio/video production and editing a plus.
  • Excellent proficiency in written and spoken English. French proficiency preferred.
  • Ability to understand competency and training and education requirements across a wide range of disciplines.
  • Ability to design and work on multiple projects with rapid development deadlines.
  • Proven ability to consistently and positively contribute in a fast-paced, challenging work environment.
  • Proven ability to easily adapt quickly to changing priorities.

What We Offer

  • A truly flexible work environment.
  • Genuine career opportunities in a company that's creating new jobs every day.
  • Uncapped commission.
  • Work in a team big enough for growth but lean enough to make a real impact.
  • Lightspeed share scheme (we are all owners).
  • Immediate access to our benefits plan.
  • RRSP match after 3 months.
  • Fitness & Wellness benefit: $500 CAD per calendar year.
  • Unlimited Paid Time Off.
  • Parental leave Top-Up.

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