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Retail Operations Supervisor

3 months ago

Mississauga, Ontario, Canada Brown Boys Customs Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing daily activities within the store environment. This position is essential for ensuring smooth operations and maintaining high standards of customer service.

Educational Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Key Responsibilities
  • Delegate tasks to sales associates effectively.
  • Authorize transactions and manage returns of merchandise.
  • Develop and implement work schedules for staff.
  • Compile and analyze reports related to sales performance, inventory management, and personnel issues.
  • Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Maintain an organized inventory system.
  • Supervise and coordinate the activities of team members.
  • Conduct evaluations of employee performance.
  • Oversee office and volunteer staff as needed.
Specialization Area

Focus on retail store management.

Safety and Security

Must be bondable.

Transportation and Travel

Public transportation options are available.

Work Environment
  • Fast-paced setting with tight deadlines.
  • Requires attention to detail and the ability to manage multiple tasks.
  • Combination of sitting, standing, and walking throughout the workday.
  • Must be able to stand for extended periods and distinguish between colors.
Personal Attributes
  • Demonstrates accuracy and a strong client focus.
  • Possesses efficient interpersonal skills and flexibility.
  • Highly organized, reliable, and a dependable team player.
  • Exhibits initiative and sound judgment.
Experience

Preferred experience ranges from 1 to less than 7 months in a similar role.

Additional Benefits
  • Parking facilities available.
  • Employment duration is permanent.
  • Work language is English.
  • Standard working hours are 35 hours per week.