Senior Manager, Policy Management
5 days ago
CAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.
Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.
We offer a comprehensive portfolio of products and a digital ecosystem addressing three main markets – Commercial Aviation, Business Aviation, and Crew Engagement.
Our customizable end-to-end solution improves decision-making by harnessing integrated data and advanced technologies to enhance operational performance, profitability, employee satisfaction, and passenger experience.
As a Senior Manager, ITSM/ITOM, you will lead a team in managing service management processes and championing the ongoing implementation and evolution of service management processes at CAE.
Key Responsibilities- Develop and enhance an enterprise IT Service Management and IT Operations Management strategy and roadmap to ensure operational excellence and continuous improvement of operational performance for technology services across CAE's business.
- Lead a team of technologists and leaders in platform administration, process engineering, service transformation, service management, metrics, and reporting.
- Provide direction and goal setting on strategy and operations.
- Promote and champion the benefits of Incident, Problem, Change, Knowledge, and Event Management.
- Lead continuous service improvement and ongoing process maturity through regular reviews of the process and tools, reporting, and through regular engagement with partners.
- Bachelor's or Master's degree in Computer Science or related field AND a minimum of 5 years of relevant experience OR; equivalent combination of experience, training, and/or education.
- Expert knowledge of ITIL framework and managing transformation and ongoing operations of Service Management processes.
- Experience in producing reports based on metrics and key performance indicators.
- Able to guide and support ITSM processes and/or service improvement efforts by cultivating strong collaborative working relationships with cross-functional teams.
- Working knowledge of ServiceNow.
- Working knowledge of change management methodology.
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion.
We take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
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Montreal, Quebec, Canada Canada Mortgage and Housing Corporation Full time{"title": "Senior Manager, Policy Management", "description": "Job SummaryWe are seeking a highly skilled Senior Manager, Policy Management to join our team at Canada Mortgage and Housing Corporation. As a key member of our Enterprise Data Office, you will play a critical role in leading our data transformation by improving data management capabilities to...
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Montreal, Quebec, Canada Canada Mortgage and Housing Corporation Full time{"title": "Senior Manager, Policy Management", "description": "Job SummaryWe are seeking a highly skilled Senior Manager, Policy Management to join our team at Canada Mortgage and Housing Corporation. As a key member of our Enterprise Data Office, you will play a critical role in leading our data transformation by improving data management capabilities to...
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Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Senior Manager, Policy Management
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Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Senior Manager, Policy Management
5 days ago
Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Senior Manager, Policy Management
5 days ago
Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations.Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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Montreal, Quebec, Canada CAE Inc Full timeAbout This RoleCAE Flight Operations Solutions is a leading digital platform trusted by top airlines and business aviation companies to optimize their operations. Our platform supports over 50 million flights and 200,000 crew members annually, backed by a global team and unparalleled expertise.We offer a comprehensive portfolio of products and a digital...
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