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Nail Salon Manager

2 months ago

Fredericton, New Brunswick, Canada NAILS BY PHONG LTD. Full time
Job Summary

We are seeking a highly skilled and experienced Nail Salon Manager to join our team at NAILS BY PHONG LTD. The successful candidate will be responsible for overseeing the daily operations of our salon, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Operational Management
    • Direct and control daily salon operations to ensure efficient and effective service delivery.
    • Evaluate daily operations to identify areas for improvement and implement changes as needed.
    • Plan and organize daily operations to meet business objectives.
  • Staff Management
    • Establish or implement policies and procedures for staff to ensure compliance with company standards.
    • Plan and control budget and inventory to ensure optimal resource allocation.
    • Manage contracts for advertising or marketing strategies to promote the salon.
    • Hire, train, and supervise staff to ensure excellent customer service and high-quality workmanship.
  • Customer Service
    • Address customers' complaints or concerns in a professional and courteous manner.
    • Identify human resources requirements and develop strategies to meet them.
    • Human resource planning and development to ensure a skilled and motivated workforce.
  • Supervision
    • Supervise a team of 5-10 staff members to ensure effective teamwork and communication.
  • Work Conditions and Physical Capabilities
    • Work in a fast-paced environment with attention to detail and ability to multitask.
    • Combination of sitting, standing, and walking throughout the day.
  • Personal Suitability
    • Client focus with excellent interpersonal skills and ability to work effectively with staff and customers.
    • Excellent oral and written communication skills to ensure clear and concise communication.
    • Flexibility to adapt to changing business needs and priorities.
    • Judgement to make informed decisions and take calculated risks.
    • Organized and reliable with a strong work ethic.
    • Team player with a positive attitude and ability to work collaboratively.
    Requirements
    • Education
      • Bachelor's degree or equivalent experience.
    • Experience
      • 1 year to less than 2 years of experience in a similar role.
    • Asset Languages
      • Vietnamese language proficiency.
    • Work Setting
      • Spa or salon environment.
    Benefits
    • Financial Benefits
      • As per collective agreement.
      • Bonus.
      • Commission.
      • Gratuities.
    • Other Benefits
      • Team building opportunities.
      • Parking available.
      • Wellness program.
      • Work Term: Permanent.
      • Work Language: English.
      • Hours: 40 hours per week.