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Salesforce Consultant

2 months ago

Toronto, Ontario, Canada Slalom Full time
About the Role

We are seeking a highly skilled Salesforce Consultant to join our team at Slalom. As a Salesforce Consultant, you will play a critical role in helping our clients achieve their business objectives through the effective implementation of Salesforce solutions.

Key Responsibilities
  • Analyze business requirements and develop tailored Salesforce solutions to meet client needs.
  • Lead client discovery sessions to gather and document business requirements.
  • Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support.
  • Participate in Agile ceremonies, including Sprint Planning, Daily Scrum, Backlog Refinement, and Sprint Demos.
  • Document requirements in the form of use cases.
  • Demonstrate solution functionality to business stakeholders as needed.
  • Design and participate in end-user acceptance testing.
  • Present solution options to customers, evaluating the pros and cons of declarative configuration against code and customization.
  • Participate in declarative system configuration when necessary.
  • Provide technical and functional expertise to project teams.
  • Participate in training content development and Administrator and end-user training delivery.
Requirements
  • 2+ years of Salesforce experience and proven understanding of a full software development lifecycle.
  • Experience designing and implementing Salesforce solutions.
  • Analytical techniques - Experience leading requirements gathering sessions and documenting the outcome, including designing process flows and helping define test scripts.
  • System configuration - Ability to effectively design and configure a scalable Salesforce solution to meet client business needs, and determine when custom development is necessary.
  • Project management - Demonstrated analytical skills and experience with the complete lifecycle of complex enterprise projects; understanding of core project management concepts, theories, practices, and methods.
  • Change management and scope control - Experience performing impact analysis for potential changes in scope; ability to administer change management processes within a specified framework, including regularly reviewing issues management and change control logs to understand status and identify potential risk situations.
  • Familiarity with agile software delivery methodologies and tools such as Scrum and Agile tools such as Jira.
  • Experience as a Quality Analyst a plus.
  • Understanding of the Salesforce product suite including Sales Cloud, Service Cloud, Experience Cloud, and AppExchange solutions.
  • Active Salesforce certifications or ability to achieve relevant certifications upon hire (Platform App Builder and Administrator). Consultant-level certifications a plus (e.g., Service Cloud, Sales Cloud, Experience Cloud, others).
About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at https://www.slalom.com/.

Benefits
  • Competitive compensation package.
  • $100 cell phone monthly reimbursement.
  • Registered Retirement Program (RRSP) & Employer Matching.
  • Tax-Free Savings Account (TFSA).
  • Annual "Thrive Well-Being" Gift Card.
  • Family planning/ Fertility Benefit.
  • Maternity/Parental Leave Top-Up.
  • Medical & Dental Benefits.
  • Life and AD&D Insurance.
  • Access to Supplementary Life and AD&D Insurance.
  • Access to the Employee Assistance Program (EAP) and Inkblot Therapy.
  • And more.

*All benefits are subject to eligibility requirements.

Slalom is an inclusive, equal opportunity employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will work to reasonably accommodate applicants' needs throughout all stages of the recruitment and selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

Please note if you are hired at Slalom you will be required to complete a background check.