After Hours Operations Manager

2 weeks ago


Toronto, Ontario, Canada Baycrest Full time
Job Summary:

Baycrest Hospital is seeking a highly skilled and experienced After Hours Manager to join our team. As a key member of the Baycrest Leadership Team, this role will provide visible leadership and decision-making in support of clinical and operational excellence, patient and family-centered care, transitions, and staffing outside of business hours.

Responsibilities:
  • Manage overall hospital and Apotex Centre operations to ensure timely transfers, quality of care, and appropriate staffing levels.
  • Complete active rounding through clinical areas to ensure care areas are operating in accordance with organization's policy and procedures.
  • Authorize and optimize the use of staff resources, including replacement and reassignment of staff, ensuring appropriate staffing levels and skills mix.
  • Promote a patient and family-centered care approach and include interprofessional team members in responding to issues identified by patients and families.
  • Foster a positive climate among staff and provide support in problem-solving, managing conflict, and facilitating resolutions.
  • Act as a knowledgeable and supportive resource by attending to urgent and crisis situations, including Emergency Codes and Incident Management System meetings.
  • Support compliance with legislated requirements for Acute Care and Ministry of Health & Long-Term Care, professional, and accreditation standards for care and safety.
  • Provide support or leadership for legislated reporting requirements as required by the Ministry of Long-Term Care (MOLTC) when a critical incident arises.
  • Champion health and safety and infection prevention and control practices in the workplace.
  • Liaise with external agencies, community partners, and the general public as needed.
  • Provide shift-based documentation to ensure continuity of care and transfer of accountability to upcoming after-hour managers or clinical managers.
  • Initiate conversation with staff members regarding any performance issues identified during the shifts, document, and communicate with respective managers.
  • Primary point of contact after hours to facilitate distribution of additional supplies on an as-needed basis.
Qualifications:
  • Current membership in good standing with a Regulated Health Discipline Professional College in Ontario.
  • Baccalaureate Degree with a Master's Degree achieved or evidence of a Master's Degree in progress.
  • Current and valid Basic Cardiac Life Support (BCLS) certification.
  • Significant experience in the hospital and long-term care sector, with at least 3 years of progressive leadership.
  • Ability to engage and support staff in carrying out job duties.
  • Demonstrated excellence in written, verbal communication, interpersonal, conflict resolution, and negotiation skills.
  • Highly developed critical thinking skills, including an ability to conceptualize problems, quickly analyze, and make decisions.
  • Demonstrated ability to work independently and make decisions, exercise judgment, and initiative.
  • Excellent time management with ability to coordinate several activities, with attention to detail and an ability to prioritize.
  • Knowledge of and proficiency of computer applications and industry information systems (Meditech, Point Click Care).
  • Knowledge and application of collective agreements, and legislation provisions which impact on work (Employment Standards Act, Occupational Health and Safety Act).
  • Knowledge and proficiency with staff scheduling, labor relations, and hospital operations.
  • Satisfactory attendance record.
Additional Benefits:
  • Vacation Entitlement.
  • Opportunity to enroll in extended health and dental benefit plan.
  • Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP).
  • Access to 24/7 Employee Assistance Program.


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