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Reservations Supervisor

2 months ago

Richmond Hill, Ontario, Canada New Pioneer Travel Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at New Pioneer Travel. As a key member of our reservations team, you will be responsible for coordinating and managing the day-to-day activities of our reservations operations.

Key Responsibilities
  • Co-ordinate activities with other work units or departments: Collaborate with our sales, marketing, and operations teams to ensure seamless communication and efficient workflow.
  • Establish work schedules and procedures: Develop and implement effective schedules and procedures to ensure timely and accurate processing of reservations.
  • Perform same duties as workers supervised: Demonstrate a strong understanding of our reservations operations and be able to perform tasks such as answering customer inquiries, processing payments, and resolving issues.
  • Prepare and submit reports: Provide regular reports to management on reservations performance, including metrics such as occupancy rates, revenue, and customer satisfaction.
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality: Analyze and resolve issues that impact reservations operations, and provide guidance and recommendations to improve efficiency and quality.
  • Assist clients/guests with special needs: Provide exceptional customer service to guests with special needs, ensuring their requirements are met and their experience is positive.
  • Co-ordinate, assign and review work: Manage the workload of our reservations team, assigning tasks and reviewing progress to ensure timely completion.
  • Hire and train staff in job duties, safety procedures and company policies: Recruit, train, and develop the skills of our reservations team members, ensuring they have the knowledge and skills required to perform their duties effectively.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery: Ensure the smooth operation of our reservations systems and equipment, and arrange for repairs and maintenance as needed.
Requirements
  • Supervision: 5-10 people
  • Experience: 1 year to less than 2 years
  • Employment Type: Permanent
  • Language: English
  • Work Hours: 40 hours per week