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Software Support Engineer

2 months ago

Saskatchewan, Canada N. Harris Computer Corporation - CAD Full time

About N. Harris Computer Corporation - CAD

N. Harris Computer Corporation - CAD is a leading provider of mission-critical software solutions to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., Harris has become a cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our SilverBlaze team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers using our software platform.

Key Responsibilities

  • Interface with customers, Harris sister companies, and our development team to provide support and resolution for technical issues.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Provide exceptional customer support that is helpful and timely.
  • Work closely with customers to understand their technical needs and provide solutions.
  • Stay up-to-date with the latest software releases and updates.

Requirements

  • Bachelor's degree, relevant technical diploma, or equivalent industry experience.
  • Proficient in API Testing (SOAP API, TestServer, Postman API).
  • Familiarity with DB-related tools such as SSMS, Dbeaver, and Powershell to create and update scripts.
  • Experience in the installation and configuration of Apache HTTP Server.
  • Strong working knowledge of installation and configuration of Apache Tomcat Server.
  • Ability to review, understand, and make diagnoses from Apache log files.
  • Understanding of HTML, CSS, JavaScript.
  • Working knowledge of Virtual Machines (VMs).
  • Ability to set up and maintain VPN connectivity.
  • Intermediate-level knowledge of MS Office 365.

What We Offer

  • Career growth opportunities.
  • Flexible work conditions.
  • 3 weeks' vacation and 5 personal days.
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment.
  • Employee stock ownership and RRSP matching programs.
  • Lifestyle rewards.

Language

The language used for this job posting is en-US.