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Team Shift Supervisor

2 months ago

Calgary, Alberta, Canada Tim Hortons Full time

About the Role

Bring your skills, positive demeanor, and knowledge to our franchise of restaurants. At Tim Hortons, we offer numerous opportunities, rewards, and avenues for professional growth.

Why Tim Hortons?

Tim Hortons prides itself on a robust support system, which is vital to our success. Our team members are the cornerstone of this achievement. We are seeking dedicated individuals to embark on their careers with us in roles such as manager trainees, shift leaders, crew leaders, and crew members. Your responsibilities can progressively advance, potentially leading to a managerial position overseeing a significant operation.

At Tim Hortons, quality is our hallmark. This commitment is evident in everything we do, from the food we serve to the individuals we hire. We strive to provide our employees with competitive salaries, comprehensive training programs, benefits, and a positive work environment. If you are prepared to embrace the exciting challenges at Tim Hortons, we would like to connect with you.

Our Vision

Tim Hortons aims to surpass the competition by offering high-quality, delicious food, clean and comfortable surroundings, and prompt, friendly service. Quality is the focus of every aspect of our operations and the guiding principle for all our employees. Our dedication to excellence has established Tim Hortons as a leader in the quick-service restaurant sector and a favorite among consumers.

Shift Manager Responsibilities

  • Motivate crew members to consistently perform at their best
  • Ensure customers receive an exceptional dining experience
  • Achieve excellent results while fostering a welcoming environment for both staff and patrons
  • Develop management skills in a dynamic setting
  • Encourage teamwork and collaboration
  • Train, oversee, and reinforce food safety and operational procedures
  • Manage food and labor expenses effectively
  • Implement company policies and procedures
  • Monitor inventory levels diligently
  • Provide thorough training for team members
  • Identify and address issues proactively
  • Maintain swift, accurate service, deliver outstanding customer service, and meet or exceed expectations
  • Uphold a professional appearance while delivering excellent customer service with the Tim Hortons team

This position is associated with one of our many franchisees. Each independently owned and operated Tim Hortons franchise determines its own compensation, benefits, and career development programs, which may differ from those at company-owned locations.

Qualifications

  • Previous experience in food service or customer service is required
  • Supervisory experience is preferred
  • Flexible availability is essential
  • Strong leadership and customer service skills are necessary
  • Friendly and outgoing personality is a must
  • Proficient in English, both spoken and written
  • Willingness to work on your feet for extended periods
  • Neat, clean, and professional appearance is expected
  • Engaging and positive demeanor is essential
  • Able to lift 35 pounds to waist level
  • Open availability to cover various shifts throughout the week