Operational Controls Specialist

2 weeks ago

Guelph, Ontario, Canada Co-operators Full time
Operational Controls Consultant

At Co-operators, we're committed to being a catalyst for a sustainable and resilient society. As an Operational Controls Consultant, you'll play a key role in helping us achieve this vision.

About the Role

This is a hybrid role that requires collaboration with business partners and the team to understand department processes. You'll be responsible for assisting in the design and monitoring of key internal controls, supporting the creation and documentation of control test plans, and maintaining accurate reporting of results.

Key Responsibilities
  • Leverage descriptive analytics to identify trends, gaps, or risks and design new controls based on audit results and industry best practices.
  • Gather statistics from various sources, maintain a central storage system for all metrics, results, and audit information, and develop tracking mechanisms to evaluate control design and effectiveness.
  • Act as the National Claims Privacy expert in Operational Controls, partnering with the Enterprise Privacy Office to address privacy incidents and breaches.
  • Prepare summary reports for stakeholders and share insights and reporting outcomes.
  • Provide input into communication plans and convey information to business partners and Distribution management pertaining to controls, data analysis, and key trends.
  • Maintain the integrity of audit databases, liaise with stakeholders to construct reporting metrics and measurements, and document process changes or recommendations based on post-audit reviews.
  • Partner with disciplines as a representative on Fair Treatment of Consumers, supporting education, offering guidance, and supporting on PIPEDA and privacy matters.
Requirements
  • 5 years of experience in Audit, Compliance, or Risk Management.
  • Post-secondary education in Business, Finance, Accounting, or a related discipline.
  • Expert knowledge of audit principles, control theories, industry standards, and methodologies, and working knowledge of Management Information Systems, compliance functions, data analysis, and integration.
  • Proficiency in English is required, as this position primarily works with non-francophone groups and teams located outside of Québec.
What We Offer
  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including group retirement savings plans, pension, and benefits.

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