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Senior Software Developer, CXO Productivity Specialist
2 months ago
We are seeking a highly skilled Senior Software Developer to join our CXO Productivity team. As a key member of our team, you will be responsible for developing innovative solutions to enhance our internal processes and improve the efficiency of our CX team.
Key Responsibilities- Design and implement essential tooling solutions to boost internal process efficiency and empower colleagues.
- Integrate AI models to streamline processes, enhance CX team productivity, and reduce response times, significantly improving service quality.
- Clearly articulate ideas and strategies, ensuring alignment for the strategic application of AI and automation to improve CX.
- Build strong connections across the team & company, collaborating with key stakeholders to achieve unified objectives.
- Solid experience in software development, with a preference for Ruby, Rails and/or TypeScript.
- Experience with Temporal.
- Familiarity with modern JavaScript libraries (React).
- Experience in public cloud development and deployment, especially AWS.
- Knowledge of best practices in profiling, logging, tracing, tracking, and experimenting.
- Ability to decompose work into deliverables with an emphasis on iterative delivery.
- Strong sense of accountability and independence, with a proactive approach to pushing projects forward.
- Effective in communicating ideas and project direction to both internal teams and external stakeholders.
- Competitive salary with top-tier health benefits and life insurance.
- Retirement savings matching plan using Wealthsimple.
- 20 vacation days per year and unlimited sick and mental health days.
- Up to $1,500 per year towards wellness and professional development budgets respectively.
- 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year.
We're a remote-first team, with over 1,000 employees coast to coast in North America. We're building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
