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Client Advisor

2 months ago

Toronto, Ontario, Canada IWC Full time
Key Responsibilities

We are seeking a highly skilled and experienced Client Advisor to join our team at IWC. As a Client Advisor, you will be responsible for providing exceptional customer service and building strong relationships with our clients.

  • Host clients and other stakeholders, providing a personalized customer experience.
  • Acknowledge and exceed sales targets set by the Boutique Manager.
  • Identify and create sales opportunities, activating our network to recruit prospects and clients.
  • Find innovative ways to exceed client expectations.
  • Establish strong personal relationships with clients from diverse backgrounds.
  • Support these relationships through CRM, developing and maintaining client databases, and managing clienteling activities.
  • Handle customer service requests and respective processes.
  • Stay up-to-date on IWC's history, products, and partnerships, as well as the watch and luxury industries.
  • Deliver outstanding client service and treatment, making a clear difference versus the competition.
  • Act as a brand ambassador in and out of the boutique.
  • Organize and execute operational tasks with care and attention to detail.
  • Maintain the boutique according to global IWC visual merchandising standards.
  • Collaborate with the boutique team to support the overall organization and administration.
Qualifications

We are looking for candidates with:

  • 3-5 years of experience in sales or hospitality.
  • Applicants with a background in sales or hospitality are preferred.
  • Fluency in English.
  • Comfort with video chat software.
  • Strong team player mindset.
  • Excellent communication skills and ability to develop strong networks.
  • Curious and resourceful, able to work independently on creating sales leads.
  • Result-oriented and driven.
  • Strong selling skills.
  • Accountable and reliable.
  • Able to handle a diverse range of tasks in a timely manner, organized, and disciplined.
  • High emotional intelligence and general education.
  • Perfect understanding of client satisfaction and luxury experience, with strong etiquette and human behavior skills.
  • Able to adapt approach individually to respective clients.
  • Open and outgoing personality.
  • Demonstrate eagerness and enthusiasm to learn and grow.
  • Creative, curious, and versatile, with good interpersonal competences and empathy.
  • Perfect manners and ability to maintain elegant conversations.
What We Offer

At IWC, we offer a comprehensive benefits package, including company-sponsored health, dental, drug, and vision programs. We also offer income protection solutions, including life insurance, disability benefits, and an RRSP program with employer match. Our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary will be determined based on relevant skills and experience.

Accommodations will be made for applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation.