Assistant Front Office Manager

1 month ago

Jasper, Canada Accor Full time
Job Title: Assistant Front Office Manager

At Fairmont Jasper Park Lodge, we are seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office department, you will be responsible for providing exceptional guest service, leading and training your team, and ensuring that all operational and administrative tasks are completed to the highest standard.

Key Responsibilities:
  • Provide professional, friendly, and engaging service to guests
  • Assist the Front Office Manager and Director of Front Office in all aspects of the department
  • Ensure proper staffing and scheduling of all Front Office colleagues
  • Communicate through pre-shift logs, emails, and departmental meetings, all pertinent information for the respective shifts and areas of operation
  • Train, inspire, develop, and recognize Front Office division colleagues
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Review arrivals, and ensure that special requests are met, so that service is anticipatory
  • Ensure accurate billing is completed upon guest departure
  • Act as a liaison for all departments within the hotel
  • Follow all safety policies, including emergency procedures and vehicle policies
  • Support Company and Hotel policies and procedures
Requirements:
  • Previous leadership experience at a luxury setting an asset
  • Excellent knowledge of Front Office and Hotel procedures required
  • General knowledge of key departments, including Housekeeping and Maintenance an asset
  • Previous Opera PMS experience required
  • Computer literacy in Microsoft Windows applications required
  • University/College degree in a related discipline an asset
  • Ability to work flexible days and hours
  • Must possess a professional presentation
  • Must possess strong interpersonal and problem-solving abilities
  • Must be highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must have a valid Full Canadian Driver's License
About Us:

At Accor, we are committed to diversity, equity, and inclusion. We believe that our teams should reflect the diversity of our guests and the communities we serve. We are an equal opportunity employer and welcome applications from all qualified candidates.

We are a global hospitality company with a rich history and a passion for delivering exceptional guest experiences. Our hotels and resorts are located in some of the most beautiful and exciting destinations around the world, and we offer a wide range of career opportunities for talented individuals who share our values and passion for hospitality.

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