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Sales and Service Leader

2 months ago

Regina, Saskatchewan, Canada CB Canada Full time

Job Summary

The Branch Manager is a key leadership role responsible for driving sales, service, and operational excellence in a branch environment. This position requires a strong business acumen, excellent communication skills, and the ability to lead a team to achieve business objectives.

Key Responsibilities

  • Business Leadership
    • Develop and execute a sales and marketing strategy to drive business growth and market share.
    • Lead a team of sales and service professionals to achieve sales and service targets.
    • Make sound business decisions to support the needs and objectives of the business.
    • Build strong internal and external partnerships to facilitate success and embed company strategy.
    • Take measured risks while being mindful of service, cost, ethics, and integrity.
  • Operational Excellence
    • Implement the Branch Network strategy in assigned branch(es).
    • Understand and drive Key Performance Indicators (KPIs) to achieve service excellence.
    • Balances operating expenses with higher levels of service, while looking for ways to improve processes and remove non-value added activities.
    • Implements proper staffing strategies to ensure flexibility to the needs of the business as well as payroll budgets.
    • Effectively monitors P/L reports to achieve assigned sales and expense targets.
    • Dedicates self and team to Operational Excellence by complying with all company standards and standard operating procedures.
    • Leads a branch that proudly represents CB Canada's service and commitment to customers and team members.
    • Care and control for Inventory Management of assigned branch.
    • Maintains safety and security for all team members and customers.
    • Ensures the branch, surrounding landscape, and parking areas are properly maintained.
    • Ensure safety policies, procedures are followed, such as, WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation.
    • Develop and maintain a well-rounded knowledge of products sold.
    • Ensure compliance of workforce with provincial regulations, codes, and approved CB Canada operating practices.
  • Talent Management
    • Creates an environment where team members are engaged, empowered, enthusiastic, and committed to the success of the company.
    • Maintains an open mind to benefit from diverse thoughts and ideas.
    • Conducts performance review discussions to ensure that expectations/goals are set, monitored, and executed.
    • Coaches the growth and development of branch team members using available resources.
    • Ensures key people drivers of Recruitment, Selection, On-boarding, Coaching, and Rewards & Recognition are executed and drive team member engagement.
    • Maintains regular and consistent communication to ensure team has all necessary information to provide best-in-class service.
    • Embracing and encouraging an open-door feedback sharing culture.

Requirements

  • Combination of post-secondary education and experience or five years equivalent experience that meets the role requirements.
  • Demonstrates the ability to implement initiatives, manages projects, and demonstrates change leadership.
  • General business acumen including an understanding of financial operating statements and key drivers including P&L Statements.
  • Strong presentation skills.
  • Possesses effective time-management skills and a sense of urgency.
  • Has a demonstrated ability to influence and persuade varying levels of internal and external decision-makers.
  • Ability to work effectively with cross-functional work groups to develop integrated plans.
  • Excellent interpersonal, written, and verbal communication skills.
  • Proven experience in a sales and service environment.
  • Proficiency in MS Office.
  • Previous experience with SAP would be considered an asset.
  • Bilingual in French and English where applicable.
  • Ability to relocate an asset.
  • Vehicle and Driver's license required.