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Travel Customer Support Specialist

2 months ago

Nova Scotia, Canada The Travel Coorporation Full time

Travel Customer Support Specialist

At The Travel Corporation, we are passionate about delivering exceptional travel experiences that create lasting memories. Our commitment to service is rooted in our core values of PASSION, PEOPLE & PURPOSE.

ABOUT US

With over a century of experience in the travel industry, we are dedicated to making travel matter. Our mission is to provide responsible travel options while ensuring that our guests enjoy seamless and enriching experiences.

Our guests are at the heart of everything we do. Every interaction, whether planning or executing a trip, is designed to exceed their expectations.

WORK ENVIRONMENT

We offer a dynamic and flexible work environment, allowing our team members to thrive in both office and virtual settings. Our advanced technology supports effective communication and collaboration.

We measure our success through metrics and KPIs, and our leadership is committed to helping our Customer Support Specialists achieve their personal and team objectives.

BENEFITS

  • After your first year, you will receive an annual travel credit of $1,250 to explore any of our core travel brands.
  • Enjoy two weeks each year where you can work remotely from any location of your choice.
  • We invest in your growth with a global training calendar, offering a blend of virtual, in-person, and e-learning opportunities. Additionally, we provide $3,000 annually for external learning and development courses that align with your interests.
  • We encourage community involvement by offering two paid volunteer days each year to support causes that matter to you.
  • DPSP plan and comprehensive health benefits are also included.

POSITION OVERVIEW

Key Responsibilities

If you have a passion for travel and a desire to share that with others, we invite you to consider the role of Travel Customer Support Specialist. This position is essential in supporting our Family of Brands and fostering a love for travel among our guests.

This role entails:

  • Service Excellence: Deliver outstanding service at every interaction, including phone calls, chats, and emails, ensuring our guests feel valued and supported.
  • Knowledge Development: Cultivate a deep understanding of the brands we represent and the destinations we serve.
  • Problem Resolution: Proactively identify and resolve issues to ensure customer satisfaction.
  • Team Collaboration: Work closely with your manager and colleagues to achieve individual and collective service goals.
  • Initiative: Stay informed about product updates and participate in ongoing training.
  • Relationship Building: Foster strong connections with repeat guests, travel partners, and team members.

GROWTH OPPORTUNITIES

We offer pathways for advancement within the contact center, including opportunities to transition to the sales team, where you can match our vacation offerings with guests' needs.

REQUIRED COMPETENCIES

  • Customer-focused: A strong desire to anticipate and exceed guest needs.
  • Detail-oriented: Committed to providing high-quality service through accuracy and thoroughness.
  • Positive Attitude: Ready to embrace challenges with enthusiasm.
  • Multi-tasking: Ability to maintain focus while managing various tasks.
  • Tech-savvy: Eager to learn and adapt to new software tools.
  • High Standards: Holds oneself accountable for delivering exceptional work.
  • Adaptable: Quick to adjust in a fast-paced environment.

ADDITIONAL REQUIREMENTS

  • Willingness to work overtime as needed.
  • Flexibility to work various shifts, including evenings and weekends.
  • TICO/OPC certification is preferred; however, support will be provided for candidates to obtain certification within the first 60 days of employment.

COMPENSATION

  • $19 CAD per hour