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Customer Quality Assurance Specialist

2 months ago

Burlington, Ontario, Canada ML6 Full time

Position Overview:

ML6, a prominent player in the manufacturing sector, is on the lookout for a Customer Quality and Continuous Improvement Specialist. This pivotal role is essential for driving enhancements and executing corrective and preventative actions (CAPA) aimed at minimizing customer grievances and elevating customer satisfaction levels. The successful candidate will thrive in a dynamic manufacturing atmosphere and will possess exceptional project management capabilities along with outstanding relationship management skills.

Key Responsibilities:

  1. Oversee customer complaints, collaborating with relevant departments, Customer Service Leads, and directly with customers.
  2. Conduct root cause analysis (RCA) and prepare 8D reports along with investigation summaries.
  3. Address customer inquiries and complete necessary customer questionnaires.
  4. Act as a representative of the Quality department, assisting Technical Service Representatives during customer site visits for troubleshooting and line trials.
  5. Facilitate internal audits, with a focus on commercial and customer audits.
  6. Develop and update work instructions in line with quality enhancement initiatives.
  7. Plan, lead, and support continuous improvement projects and Kaizen events aimed at waste reduction.
  8. Collect and analyze quality performance metrics using tools such as Qlikview, Real SPC, and Excel.
  9. Identify inefficiencies in processes and implement improvement projects.
  10. Monitor and communicate project progress for transparency across teams.
  11. Lead Group CAPA and Cluster initiatives.
  12. Establish and disseminate best practices across various teams.
  13. Promote standardization efforts within the plant, including production and operational processes.
  14. Educate colleagues on Continuous Improvement Tools and Techniques.
  15. Support the implementation and maintenance of 5S systems through audits and monitoring.
  16. Assist in the application of Lean methodologies, focusing on waste elimination, 5S, SMED, value stream mapping, layout optimization, cycle time analysis, and standard work documentation.
  17. Ensure that all activities are conducted safely and without risk of injury.

Qualifications:

  1. Bachelor's degree in Industrial, Mechanical Engineering, Manufacturing Engineering/Technology, or Quality Assurance/Management.
  2. Black Belt certification in LEAN/DMAIC methodologies from a recognized institution is advantageous.
  3. A minimum of 3 years of experience in a fast-paced manufacturing environment, preferably with a focus on plastics.
  4. Proven expertise in Lean Manufacturing, Quality Principles, 5S, best practices, and process documentation.
  5. At least 2 years of project management experience.
  6. Familiarity with injection molding and related processes is preferred.
  7. Willingness to travel domestically and internationally as required.