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Warranty Claims Administrator

3 months ago

Calgary, Alberta, Canada Trail Appliances Ltd. Full time

Why Choose Trail Appliances?

At Trail Appliances Ltd., we prioritize your growth and success by providing comprehensive support, essential tools, and dedicated training. Joining our team means becoming part of a diverse community of skilled professionals who are committed to continuous learning and development. If you are seeking a fulfilling career, we encourage you to explore opportunities with us.

Employee Benefits

Trail Appliances Ltd. is dedicated to its workforce, offering a robust and competitive rewards package that includes:

  • Comprehensive health and dental coverage
  • Personal wellness days
  • Paid statutory holidays
  • Employee and family support programs
  • Incentives and recognition for staff
  • Exclusive employee discounts

Position Overview

As a Warranty Claims Administrator, you will report directly to the Inventory Control Manager. Your responsibilities will encompass the input, verification, and resolution of warranty-related documentation.

Key Responsibilities

  • Generate invoices, submit warranty claims to relevant vendors, and ensure timely follow-up for payment processing
  • Investigate discrepancies in billing and escalate issues as necessary
  • Update and maintain part numbers as required
  • Facilitate intercompany transfers
  • Address and resolve inventory-related part issues
  • Collaborate effectively with parts and service department personnel to rectify work order and parts discrepancies

Ideal Candidate Profile

  • Possesses a background in administrative or clerical roles
  • Demonstrates quick learning abilities with intermediate computer proficiency
  • Exhibits a proactive mindset towards problem-solving
  • Displays exceptional customer service skills
  • Is highly organized and adept at managing multiple priorities
  • Maintains a strong work ethic and efficient time management skills
  • Shows meticulous attention to detail with a high level of accuracy in data entry

Since our inception in 1974, Trail Appliances Ltd. has evolved from humble beginnings into a leading independent appliance retailer in Western Canada. Our commitment to outstanding customer service, competitive pricing, and expert guidance remains unwavering.

We take pride in our family-owned heritage and foster a collaborative work environment that emphasizes respect, integrity, diversity, passion, and enjoyment. Our extensive benefits, safety initiatives, and community engagement distinguish us in the industry, and we are honored to be recognized as a leader in our field.