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Technical Business Analyst
2 months ago
We are seeking a highly skilled Technical Business Analyst to join our team at BlueRock TMS. As a key member of our Professional Services team, you will play a pivotal role in driving our company's transition to a more product-driven approach.
Key Responsibilities- Consult with customers to leverage best practice templates built into our TMS platform, optimizing these templates based on tangible use cases, and ensuring that customers achieve maximum value from their TMS implementation.
- Collaborate with cross-functional teams to ensure the seamless integration and deployment of BlueRock TMS.
- Develop and maintain dashboards and reports to track the usage and performance of templates across customer implementations.
- Partner with the Customer Success team to monitor customer satisfaction and ensure that template usage leads to positive business outcomes.
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
- Minimum of 3-5 years of experience in a Technical Business Analyst or similar role, preferably within the SaaS or TMS industries.
- Proven experience in product-driven environments, with a strong understanding of software implementation and best practices.
- Experience in API integration and standardization, particularly with systems such as WMS, ERP, Visibility Providers, and Customs Solutions.
- Strong understanding of TMS platforms and their applications in various industries.
- Company devices (Macbook)
- Employee Participation Plan
- Employee Referral Program
- Commuting allowance
- Opportunities to take initiative and gain hands-on experience
We are a leading provider of transportation management solutions, dedicated to delivering top-tier customer experiences and innovative solutions. We take pride in our diverse workforce and inclusive workplace, ensuring an attractive learning environment for our team members.
