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Senior Business Operations Analyst

2 months ago

Toronto, Ontario, Canada QA Consultants Inc. Full time
About the Role

We are seeking a highly skilled Senior Business Operations Analyst to join our team at QA Consultants Inc. as a Senior Business Analyst, Scheduling. This is a unique opportunity to work with a leading software quality engineering services firm and contribute to the development of advanced scheduling applications for the healthcare sector.

Key Responsibilities
  • Lead Planning Sessions: Collaborate with leaders and business managers to understand current state requirements and improve business processes related to Workforce Management & Scheduling.
  • Develop RFP and Assessment Process: Support the development of a Request for Proposal (RFP) and the assessment and selection process for an advanced scheduling application.
  • Technical Requirements Gathering: Lead technical requirements gathering and process design sessions alongside subject matter experts, external partners, and program team members.
  • Configure Scheduling Tool: Configure the selected advanced scheduling tool based on requirements gathering initiative.
  • Develop and Maintain Schedules: Develop and maintain schedules, shift patterns, and unique rules within the advanced scheduling application.
  • Partner with Workday Team: Partner with the Workday team to build and maintain integrations to the advanced scheduling application.
  • Complete Full Cycle Testing: Complete full cycle testing including unit testing and end-to-end testing to troubleshoot issues.
  • Provide Training and Support: Provide training and support to end-users on time tracking and scheduling processes.
  • Stay Updated on Best Practices: Stay updated on best practices to continually improve system functionality.
Requirements
  • 7-10 Years of Experience: 7-10 years of experience with Workforce Management and business operations knowledge (Healthcare industry knowledge would be an asset).
  • Business Analyst Experience: Business analyst experience is a requirement, including ability to document and validation business requirements from stakeholders.
  • Strong Understanding of Workforce Management: Strong understanding of workforce management principles and practices.
  • Experience with Scheduling Software: Experience managing Scheduling and/or Time Tracking software within a complex, unionized setting.
  • Experience with Project Management Tools: Experience working in project management environments, including familiarity with tools like Azure Dev Ops.
  • Proficiency in Data Analysis: Proficiency in data analysis and troubleshooting to identify and resolve system issues.
  • Excellent Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
  • Detail-Oriented: Detail-oriented with a commitment to data accuracy and compliance.
  • Experience with Workday Time Tracking Module: Experience with Workday Time Tracking module is an asset.
  • Experience with Shift Link, Comvida, Staff Schedule Care, Goeasycare, Legion, and/or Kronos: Experience with Shift Link, Comvida, Staff Schedule Care, Goeasycare, Legion, and/or Kronos would be an asset.