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Job Summary:

We are seeking a highly skilled SIU Investigator to join our team at Aviva. As a SIU Investigator, you will play a critical role in investigating and resolving complex claims, ensuring that our customers receive fair and timely resolutions.

Key Responsibilities:

• Investigate and analyze claims to identify potential fraud and deceitful behavior
• Develop and implement investigative strategies to detect and prevent fraud
• Collaborate with claims advisors and other stakeholders to resolve claims in a timely and efficient manner
• Provide guidance and training to claims advisors on investigative techniques and best practices
• Stay up-to-date with industry trends and regulatory requirements to ensure compliance
• Participate in the development and implementation of investigative policies and procedures
• Build and maintain relationships with internal and external stakeholders to ensure effective communication and collaboration
• Conduct thorough investigations, gathering and analyzing evidence, and preparing reports and recommendations
• Work closely with the legal team to ensure that investigations are conducted in accordance with regulatory requirements
• Develop and maintain a deep understanding of claims and underwriting processes to identify potential risks and opportunities
• Stay organized and prioritize tasks to meet deadlines and deliver results

Requirements:

• Post-secondary education in a related field, such as insurance or investigation
• Minimum 5 years of experience in claims investigation or a related field
• Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility
• Strong technical knowledge of claims and underwriting processes, with the ability to stay up-to-date with industry trends and regulatory requirements
• Ability to work in a fast-paced environment, with a strong sense of urgency and a commitment to delivering results

What We Offer:

• A competitive rewards package, including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• A comprehensive training program, with opportunities for professional development and growth
• A collaborative and supportive work environment, with a strong sense of teamwork and camaraderie
• A hybrid working model, with flexibility to work from home or in the office