Data Consultant

1 month ago

Old Toronto, Ontario, Canada Secoda, Inc. Full time

{"h1": "Data Consultant at Secoda, Inc.", "p": "At Secoda, Inc., we're seeking a highly skilled Data Consultant to join our growing Customer team. As a Data Consultant, you will be responsible for delivering exceptional customer experiences and support, working closely with customers to ensure they are enabled to successfully use our platform. Your expertise will help customers understand how to use the platform and integrate it into their day-to-day workflows. You will also develop close relationships with customers to understand their use cases and technical challenges, and help them achieve the greatest value from our products.

Key Responsibilities:

* Operate as the point of contact and deliver the highest level of customer experience and support to both customers.
* Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
* Develop close relationships with Secoda's customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products.
* Gauge customer levels of engagement with the company and provide feedback to internal stakeholders regarding product improvements.
* Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible.

Requirements:

* 4+ years of experience in customer-facing advisory/consultancy roles, ideally at a SaaS company.
* Proven track record in a quota-carrying role of supporting sales teams in achieving targets.
* Strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda.
* Passion for helping people solve problems and proven ability to understand changing technologies.
* Ability to work collaboratively and cross-functionally in a fast-moving environment.
* Proficiency in translating complex technical information into simple terms for non-technical stakeholders.
* Ability to work in a fast-paced startup environment and adapt to changing priorities.

Nice to Have:

* Technical understanding of MDS and data discovery tools.
* Experience working with enterprise customers.

What We Offer:

* Competitive pay and equity.
* Unlimited paid time off.
* Flexible working environment (hybrid) from our beautiful office in Liberty Village.
* Competitive health benefits.
* Home office stipend.
* Learning and development budget ($1000 per year).
* Company offsites and team events.
* Parental leave.

About Us:

At Secoda, Inc., we're a team of curious, tough, humble, analytical, and ambitious individuals who are passionate about making a difference in the world. We're committed to delivering exceptional customer experiences and support, and we're looking for like-minded individuals to join our team.

If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we want to hear from you

We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

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