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Building Automation System Operations Specialist

2 months ago

Toronto, Ontario, Canada BGIS Full time

About BGIS

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Job Summary

The Building Automation System Operations Specialist is responsible for remotely operating Building Automation Systems (BAS) in BGIS-managed client facilities. You will implement day-to-day operator-level control changes, review trend data to support trouble-shooting efforts, implement changes for energy and operational optimization initiatives, and coordinate corrective actions for complex issues.

This is a night position, with shift hours from 7pm-7am EST, three days a week. You must be able to work Saturday and Sunday nights.

Key Responsibilities

Project Support

  • Work with building operators and site managers to identify operational and energy savings in BAS operations.
  • Develop recommendations for BAS system changes and implement approved changes, which may include working with contractors and BAS vendors for the programming and remote portal development coordination.
  • Provide input to Project Teams and/or BAS Vendors on scope and remote portal requirements.
  • Perform commissioning inspections to transition projects from installation to an on-going operation.

On-going Operations

  • Respond to demand service requests for BAS/Control-related issues to diagnose and rectify.
  • Optimize facility uptime and asset integrity of assigned facility.
  • Monitor system performance and fault events, perform corrective and demand service maintenance on BAS to achieve facility uptime, uninterrupted client operations, occupants' comfort asset integrity, and energy and operating cost objectives.
  • Coordinate maintenance repairs and implement temporary overrides to minimize impact while awaiting services.
  • Address frequent failures with site team and Vendor. Identify, record, and escalate deficiencies and maintain related documentation.
  • Ensure remote platforms are up-to-date.
  • Receive, action, track, monitor, and report status of maintenance and repair work within the work order management system, including progress notes and resolution notes.
  • Upload up-to-date installation documents obtained from installation team and BAS vendors to the BAS after upgrades.
  • Perform work in accordance with established processes and practices.
  • Comply with all internal and external requirements, including but not limited to environmental and health and safety.

Client Relations

  • Provide observations about facility building automation equipment and systems conditions and deficiencies and provide suggestions for enhancement and repair.
  • Assist in enhancing tenant and customer satisfaction. Maintain positive relations through the manner with which work is performed and delivered.

Administration

  • Record resolution data within service maintenance management database. Ensure work completed meets quality, contract response, and all other requirements.
  • Receive, track, monitor, and report status of maintenance and repair work within service maintenance management database.
  • Initiate documents to obtain formal approval of work required.
  • Participate in and assist with facility-related projects.
  • Other duties as assigned.

Requirements

  • College Diploma in a related discipline.
  • BAS or Building Operations courses (Asset).
  • Remote BAS operation for multiple facilities (3 years).
  • Demonstrated proficiency with BAS navigation, data-trend setting, and extractions, trouble-shooting (3 years).
  • Medium to advanced skills in word processing and spreadsheet data manipulation and analysis tools (5 years).
  • Familiar with integration concepts and platforms such as BACnet systems (1 year).
  • Operational experience in fault detection platform (Asset).
  • Good knowledge of optimization and energy management strategy for BAS (3 years).
  • Strong ability to adhere and to properly execute processes and practices relating to facility operations and maintenance (3 years).
  • Strong client-service orientation along with a high sense of urgency (3 years).
  • Effective communication skills for the purpose of data relay, exchange, feedback, and clarification (3 years).
  • Mentoring skills required to support Junior BAS Operator development (Asset).
  • On-call/standby and emergency call-outs as they arise. Occasional extended hours. (Must be available).
  • Programming, coding, on-site installation, and/or maintenance of BAS (Asset).
  • Bilingualism (Asset).
  • Valid drivers' license (Asset).

Licenses and/or Professional Accreditation

  • None required.

About Us

At BGIS, we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success