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Rapid Response Sales Team Member
2 months ago
We are seeking a highly motivated and organized Sales Support Coordinator to join our team at Wyndham Hotels & Resorts. As a key member of our sales team, you will play a crucial role in supporting our sales efforts and providing exceptional customer service.
Key Responsibilities- Provide administrative support to our sales team, including handling activities across the sales process and multiple opportunities.
- Support existing customers by addressing inbound requests and processing bookings.
- Collaborate with customers, hotels, vendors, and internal teams to drive new sales for Wyndham.
- Process urgent incoming opportunities and complete bookings within strict service levels.
- Source hotel locations for Extended Stay or Project requests.
- Complete modifications to or cancelling of bookings.
- Use multiple reservation systems to move check out dates or make other modifications.
- Engage with hotels to push reservations through on sold out properties.
- Ensure IATA and Corporate IDs are attached to all reservations required.
- Create and run reports for investigating bookings to ensure accuracy of all data.
- Collaborate with Wyndham Commissions team for account consolidation.
- Complete folio retrieval for all bookings in all systems.
- Develop streamline process for folio retrieval when unable to pull folios.
- Complete additional administrative functions as required by GSO Team or Account.
- High School Diploma.
- Practical knowledge of Microsoft Office Suite, Microsoft Tools.
- Knowledge of Salesforce, Sabre, Synxis, and Opera is an asset.
- Web Browser Usage (ex. Microsoft Edge, Chrome).
- One year of sales experience, preferably in the hospitality industry.
Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
