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Lead Experience Coordinator
3 months ago
Position Overview: The Lead Experience Coordinator will manage all sales floor sectors within a designated Sephora location. This encompasses various departments such as Beauty, Skincare, Fragrance, and Haircare. The individual in this role is accountable for ensuring that their team members effectively implement Sephora's sales strategy and deliver exceptional client service, contributing to the store's success and surpassing corporate goals.
Key Responsibilities:- Client Engagement: Guarantee that all on-stage team members accurately execute Sephora's sales model. Facilitate prompt responses to client feedback within each department. Collaborate with management to address client-related concerns through the appropriate feedback channels.
- Innovation Adoption: Ensure that all sales team members are adequately trained in Client Interactive Technology.
- Event Coordination: Assist in the management of in-store events, ensuring they align with store objectives and meet client expectations.
- Performance Monitoring & Development: Stay informed about performance management issues within the assigned store area. Provide timely feedback for improvement and conduct regular check-ins with team members.
- Business Acumen: Exhibit a strong understanding of the store's sales metrics and identify business opportunities.
- 1-3 years of experience in a comparable role within a similar retail environment.
- Strong verbal and written communication skills, with the ability to effectively influence stakeholders at all levels.
- Demonstrated capability to build teams by attracting and nurturing talented leaders who can train and develop staff to enhance sales and client service.
- Collaborative Environment: Work alongside top talent in the industry, fostering a culture of excellence.
- Employee Perks: Enjoy exclusive discounts, complimentary products, and unique brand events.
- Professional Development: Benefit from extensive training programs designed to support your career growth and help you achieve your professional aspirations.
