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Senior Business Intelligence Analyst

2 months ago

Montreal, Quebec, Canada Zendesk Full time
About Zendesk

Zendesk is a leading customer relationship management company that specializes in developing innovative software solutions to enhance customer interactions. The company values growth, innovation, and community involvement.

About the Role

We are seeking a highly skilled professional to extract valuable insights from data and effectively communicate these findings to stakeholders. As a Senior Analyst, you will collaborate with various teams to drive data-driven decision-making processes and support business growth.

Key Responsibilities
  • Collaborate with departments such as Product, Finance, Marketing, and GTM to prioritize research efforts and drive business outcomes
  • Analyze customer data to identify trends and opportunities for growth and improvement
  • Develop and maintain business intelligence reports and dashboards to inform strategic decision-making
  • Standardize data insights reporting and visualization across the organization
  • Mentor team members and promote a data-driven culture
Requirements and Qualifications
  • Strong analytical mindset with excellent business acumen
  • 4+ years of experience with SQL or similar querying languages
  • Proficiency in analytics and visualization tools such as Tableau or Looker
  • Ability to work autonomously and mentor peers
  • Excellent problem-solving and communication skills
  • Experience in data analysis and storytelling
About Our Culture

Zendesk offers a dynamic and inclusive work environment that values collaboration, innovation, and growth. Our hybrid working model combines in-person collaboration with remote flexibility, allowing employees to thrive in a fulfilling and flexible work setting.

This role offers a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. If you are a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this exciting opportunity.