Hotel Receptionist

3 weeks ago


Edmonton, Alberta, Canada West Edmonton Truckland Ltd. Full time
Position Overview

The Hotel Receptionist plays a crucial role in ensuring a pleasant experience for guests at our establishment. This position involves various responsibilities that contribute to the overall efficiency of hotel operations.

Key Responsibilities
  • Guest Registration: Welcome arriving guests and assign them to their respective rooms.
  • Reservation Management: Handle room bookings, including taking, modifying, and canceling reservations.
  • Information Provision: Offer detailed information regarding hotel amenities and services.
  • Local Insights: Provide guests with general information about attractions and points of interest in the vicinity.
  • Check-Out Procedures: Process guest departures, calculate final charges, and manage payment transactions.
  • Communication: Answer phone calls and relay messages efficiently.
  • Assistance: Support clients or guests with special requirements.
  • Customer Service: Deliver exceptional service to enhance guest satisfaction.
Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: Previous experience in a similar role is considered an asset.
  • Employment Type: Permanent position.
  • Language: Proficiency in English is essential.
  • Work Hours: Expected to work between 30 to 40 hours per week.

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