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Embedded Software Integration Specialist

2 months ago

Ottawa, Ontario, Canada BlackBerry Full time
Job Summary

The role of the Embedded Software Integration Specialist is to deliver professional integration services and solutions for all QNX products. In this position, you will resolve complex technical issues and use innovative thinking in the development and delivery of solutions for customer issues.

Key Responsibilities
  • Conducts varied trouble shooting and customer service work related to all QNX products (Networking, USB, Kernel, Safety, Security, Hypervisor, Graphics, IDE, tools, etc...).
  • Documents, supports and resolves consumer inquiries pertaining to QNX products and escalates to the appropriate parties when required.
  • Collaborates with peers to proactively, and reactively resolve technical issues and demonstrates innovative thinking.
Requirements
  • Postsecondary certificate or diploma in Computer Science, Mathematics, Engineering, or another related field;
  • 13+ years customer service experience in related environment;
  • Strong C programming skills;
  • Excellent interpersonal and customer service skills;
  • Excellent written and verbal communication skills;
  • Knowledge of shell scripting languages, GCC and GDB is considered an asset;
  • Experience working on large projects with high levels of integration would be an asset;
  • Exceptional time management and multitasking skills;
  • Proven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;
  • Hands on experience with embedded systems is an asset;
  • Enthusiasm and a desire to learn about new technologies;
About BlackBerry QNX

BlackBerry QNX is a trusted supplier of safe and secure operating systems, hypervisors, frameworks and development tools, and provides expert support and services for building the world's most critical embedded systems.

We are the embedded experts. Our foundation products have been pre-certified to ISO 26262 ASIL D and we offer a broad range of board support packages, professional services, AUTOSAR adaptive support and middleware solutions - from acoustic management, to digital cockpits to advanced driving assistance (ADAS) - to accelerate development and help OEMs meet Start of Production (SOP) dates.

Our software is trusted by more than 68% of the Electric Vehicle market by volume, 24 of the top 25 EV manufacturers and is running in more than 235 million + vehicles globally.