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Receptionist - Iroquois Falls Family Health Team

2 months ago

Iroquois Falls, Ontario, Canada Iroquois Falls Family Health Team Full time
About the Role

We are seeking a highly organized and detail-oriented Receptionist to join our team at Iroquois Falls Family Health Team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.

Key Responsibilities
  • Greeting and Directing Patients

You will be the first point of contact for patients and visitors, providing a warm and welcoming experience. You will direct patients to the appropriate healthcare professional or service area.

Providing Administrative Support

You will be responsible for performing a variety of administrative tasks, including scheduling appointments, managing patient records, and handling correspondence.

Operating Switchboard and Telephone System

You will be responsible for answering and directing phone calls, as well as operating our switchboard and telephone system.

Ordering Office Supplies

You will be responsible for ordering office supplies and maintaining a well-stocked and organized front desk area.

Recording and Relaying Information

You will be responsible for recording and relaying important information to patients and healthcare professionals, including test results and appointment reminders.

Scheduling and Confirming Appointments

You will be responsible for scheduling and confirming appointments with patients and healthcare professionals.

Performing Clerical Duties

You will be responsible for performing a variety of clerical duties, including filing, sorting, and distributing mail.

Answering Telephone and Relaying Telephone Calls and Messages

You will be responsible for answering the telephone and relaying important messages to patients and healthcare professionals.

Arranging Teleconferences

You will be responsible for arranging teleconferences and other virtual meetings as needed.

Providing Customer Service

You will be responsible for providing exceptional customer service to patients and visitors, responding to their needs and concerns in a timely and professional manner.

Requirements
  • Education

A college, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience.

Work Setting

A health care institution, facility, or clinic.

Computer and Technology Knowledge

Electronic medical records, MS Office, electronic mail, MS Outlook, and MS Word.

Security and Safety

A criminal record check.

Work Conditions and Physical Capabilities

The ability to work independently, in a fast-paced environment, under pressure, with tight deadlines, and with a combination of sitting, standing, and walking.

Personal Suitability

Efficient interpersonal skills, excellent oral communication, excellent written communication, organized, reliability, team player, ability to multitask, and time management.

Experience

Experience is an asset.

Health Benefits

A health care plan.

Financial Benefits

A pension plan.

Language of Work

Bilingual.

Hours of Work

37.5 hours per week.