Personal Banking Associate

We are seeking a highly skilled and customer-focused Personal Banking Associate to join our team. As a key member of our branch, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch's customer experience.

• Provide personalized service to customers, addressing their needs and concerns in a timely and professional manner.
• Act as a premier lobby leadership branch representative, engaging customers in a range of conversations and providing advice and guidance on banking products and services.
• Use your knowledge and skills to identify and advise on meeting and exceeding customer needs, asking curious questions to understand their requirements.
• Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends.
• Educate and promote TD Bank products and services that align to customer needs, with a focus on Everyday Banking products and personal unsecured lending.
• Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary.
• Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines.
• Support the frontline with transactions, both cash and non-cash, as scheduled.

• High School diploma and/or equivalent experience.
• 1+ years of relevant experience in customer-facing roles.
• Post-Secondary or Undergraduate degree in a related field is preferred.

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

We are committed to providing a Total Rewards package that reflects our investments in our colleagues' financial, physical, and mental well-being goals. This includes a base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are interested in a specific career path or want to build certain skills, we want to help you succeed. You will have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and mentoring programs to help you unlock future opportunities.